The way to report your repairs varies depending on which residence you live in.

If something in your accommodation breaks or needs repairing, you must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal. You can also find this information in your Residence Guide. 

All repairs or maintenance requests must be logged online. You will need to provide:

• your building name
• room number
• details of the problem

You must report any repairs or maintenance so our maintenance team can help you as soon as possible. If you do not tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

If you request a repair, we will deem that notice has been given for staff or contractors to get access to your room or residence.

Maintenance staff will always carry identification and you should ask to see it.