To operate the University of Bristol Source Catering app and website, Your Source, we may collect and store personal information you submit to the University catering department via this platform. Please read the following privacy policy to understand how we use and protect the information that you provide via this platform.

The University catering department provides the system. By submitting your personal information, you are consenting to the University holding and using it in accordance with this policy. The policy is subject to change and any changes to it in the future will be notified on this page. By continuing to use this system you are agreeing to such changes. We recommend that you check the privacy policy each time you visit this site.

Information that we collect from you and your use of this app and website

Information you give us

When you visit this platform you may be asked to provide information about yourself, including your name and contact details, date of birth, and marketing preferences. To pay a bill or load a balance onto your account, you will need to enter your payment information. The third-party payments processor, Global Payments provide payment processing services.

Automatic Information

We automatically receive and save certain types of information whenever you interact with this platform. We use the information to track website traffic and to assist with the navigation and user experience.

Information that we will automatically receive includes:

• details about your devices and how you access the platform
• IP (Internet Protocol) address (this may or may not identify a specific device)
• software (browser/operating system) used to access the website
• date and time pages were visited
• how you interact with our system.

Cookies

Learn more about the University’s use of cookies.

How we use your information

We may use and analyse the information we collect so that we can manage and improve the services on the platform. We also use this information to manage your account and access to the app, as well as allow you to pay for orders via the app. Details may be shared with third party payment service providers when paying for orders in the app. Demographic and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the platform. Subject to your marketing preferences, we may utilise the data provided by you to:

• provide you with details about our products and services
• notify you of events or offers that might interest you.

How we handle the data submitted by you

Data Protection Legislation

The University is the data controller for your personal data that it collects. As your data controller, the University has notified its activities to the Office of the Information Commissioner as required under the General Data Protection Regulation (GDPR) and is listed in the Public Register of Data Controllers. The University will only collect and process personal information in line with the GDPR.

Disclosure of your information

Except as set out in this policy or as required by law, we will not provide your personal data to any third party without your prior consent.

We will store the information you provide on our servers and computers in the UK. Third parties, some of whom may be outside the European Economic Area, may access or receive this information to act on our behalf or for purposes you approve. Those parties process information and may provide support services to the University or on the University’s behalf.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take appropriate steps to ensure that third parties use your information securely in accordance with this policy.

Monitoring use of University systems

It may be necessary to monitor or log the use of these systems to protect the security and working of University network and computer systems.

We may intercept, monitor, record, copy, audit, inspect, and disclose files and messages to authorised University and law enforcement personnel, if we suspect system abuse or misuse.

Marketing

If you have consented to receive marketing we will use your data to:

• provide you with relevant information about the University
• to respond to your enquiries
• for quality assurance and market research
• to find others who may be interested in receiving information about the University.

We may contact you via email, phone, SMS, post, social and other electronic means, in line with your preferences. By agreeing to receive marketing via social and other electronic channels, you agree to us sharing your data with our trusted third parties. This is under appropriate agreements. They will only use your data for this specific purpose. This may include but is not limited to our digital agencies: 

• RH Advertising
• Hybrid Media
• Anything is Possible
• the Facebook network
• Google Display Network
• YouTube
• Linkedin
• Twitter.

We will not sell your data to any organisation outside the University of Bristol, but we may disclose it to external parties if required by law. You have the right to opt out at any point by adjusting your marketing preferences.

Links to external websites

This platform may contain links to other websites that are outside the University’s control and are not covered by this privacy policy.

Changes to our Privacy Policy

We regularly review our Privacy Policy and updates will appear on this page.

How to contact us

Where requested, we will provide you with a readable copy of the personal data which we keep about you. You can do this by contacting us at uob-catering@bristol.ac.uk. We may require proof of your identity before supplying you with this information to ensure confidentiality.

We allow you to challenge the data we hold about you and where appropriate you may have the data erased, rectified, amended or completed. For complaints or queries about the privacy policy or data protection queries generally please contact us via email at uob-catering@bristol.ac.uk.