IT: get started
Get familiar with the systems you will use and the tools available to help you get the most out of your learning.
An account is set up for you after you have registered online. We will give you a username and password so you can access University online systems and services.
Student portal - MyBristol
Use MyBristol as your point of access for information, services and resources, including:
- University remote desktop
- Blackboard, the University online learning environment
- your timetable
- your recent email
- course details and tutor announcements
- library services and your library account and personal identification number (PIN)
- your personal details
- exam information.
Blackboard is our online learning environment to support and enhance your learning. It provides a range of tools for online communication, collaboration and assessment.
Find more information about how Blackboard is used and supported.
Lecture recordings - Re/Play
Re/Play is our lecture recording system. It captures audio and slide content of lectures. More information about Re/Play.
Bringing your own computer
You may not be on campus while studying and need to access resources and teaching remotely. We strongly recommend that you buy a computer to give you the flexibility to work from home or student accommodation. Read our advice on what to consider when buying a computer for your studies.
Wifi and internet access
Good, reliable internet connectivity is important to access learning resources and online teaching.
On campus or in University residences
If you are in a university residence or are campus you will have access to eduroam, our University wireless service. Find out how to get connected to eduroam wireless.
Off campus or in private accommodation
You may find your internet performance isn't good enough. Unfortunately, we cannot directly assist in improving your home broadband services or make recommendations for any particular provider.
We have gathered guidance from reliable sources which gives advice on what you can do.
If you have slow or poor wifi
If you have slow or poor internet connection in your flat, find out how to manage your online studies and what support is available.
Troubleshooting common broadband issues
Your internet service provider will often provide advice and support.
Remember: home and mobile broadband connections are usually slower to upload than download.
Get the best deal from a broadband provider
If you don't have a broadband connection
Printing and photocopying
Many study spaces have printers or photocopiers you can use.
Find out more information about printing (UoB access only).
Do not buy print credits before you have registered. They will not be added to your account and you will lose money. We do not give refunds for unused print credit.
Assistive software is installed on computers across our libraries and study centres. Some software can be be installed on other University-managed PCs by request.
This includes voice recognition software, screen readers, mind mapping resources and PDF scanning. Find out more about the assistive software that you can access.
Software and online resources
We aim to provide you with software and tools to enable you to study, communicate and collaborate with lecturers and fellow students.
Access to online tool for communications and collaboration – Microsoft Office 365
Some software is available for personal use either for free or at a reduced cost once you are a registered student.
- Microsoft Office 365 is available for free to install on up to five personally owned devices. This is the full version of Office, which includes Word, Excel, PowerPoint, Outlook, OneNote and OneDrive for Business. Install Office 365.
- OneDrive for Business for document storage and sharing
- Microsoft Teams for instant messaging, video calls and collaborative working.
Look at the Microsoft 365 support site (UoB access only)
This and other course-specific specialist software, is available once you have registered with us (normally a week or so before the start of your course).
Many resources are available to use both on site and outside of the campus. Where possible specialist software needed for a course will be available to either:
- download on personal devices or
- be made available through the Student Remote Desktop Service (UoB access only).
Find out what software is available to download free of charge or at a reduced rate. (UoB access only).
Library online resources
The library has wide range of resources available online. Look at our guidance on accessing the library's electronic resources.
Access online resources away from the campus
Many resources are available to use both on site and outside of the campus. You can access many resources using the Student Remote Desktop (UoB access only). The Student Remote Desktop works in exactly the same way as if you were using a computer on campus.
IT support and contacts
- Our IT Service Desk (UoB access only) is here to help you on and off campus.
- The free Laptop and Mobile Clinic (UoB access only) provides advice and support for connecting to University systems and general issues.
This support is currently online.
- Help and support is available on our IT Service website (UoB access only)
- Email: email@example.com
- Tel: +44 (0)117 428 2100
If you forget your password for your University login, use the self-service tool to reset your password.