Arrival information

Address: Northwell House, 4–6 Cromwell Road, St Andrews, BS6 5AA. 

Collect your key from the common room in the entrance to the main building. 

For support, call +44 (0)117 428 3300 or email room-arrival@bristol.ac.uk.

Parking is available on the surrounding roads.

You must complete the accommodation induction before you arrive.

What's in the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Bedside table
• Shelves
• Mirror
• Bin
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal area

Kitchen

• Cooker
• Fridge freezer
• Sink
• Microwave
• Toaster
• Kettle
• Dining room table and chairs
• Cupboard and storage
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Wash hand basin
• Towel rail
• Bin
• Mirror
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the building and your bedroom is with a key.

Bike storage

A bike shed is available for residents to use. It is in the residence car park. You can access the bike storage using your room key.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to the above and to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

In the central car park.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Northwell House

The assembly point is the Northwell House car park.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located at the West Village Student Support Centre at Clifton Hill House.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

Prices:

Lost keys or locked out

If you are locked out of your room, call +44 (0)1174283300 (West Village Student Support Centre). You will need to show proof of ID to whoever lets you in.

If you have lost your key, contact the Hall Office or West Village Student Support Centre. You will be charged a replacement fee of £35 per key.

If you lose your keys three times, your lock will need to be replaced. You will be charged up to £200 for this service.

Lost property

Lost property will be kept in the West Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Northwell House, 4-6 Cromwell Road, Bristol, BS6 5AA.

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the West Student Support Centre address:

Your name, West Residential Village Student Support Centre, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and to use as identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

For any questions about post, email us at residences-facilities-west@bristol.ac.uk.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces

All residents are welcome to use the Common Room which is located on the ground floor of the main block, and it is open 24/7. There is a TV with and sofas to relax on but we ask for students to keep this room tidy.

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The Student Accommodation Code