Woodland Road (Campus Houses) residence guide
Your guide to living in Woodland Road, including instructions specific to your residence and other important information.
On this page
Before you move in
Living in Woodland Road
- Access to the building
- Bike storage
- Bus pass
- Catering options
- Cleaning, recycling and rubbish
- Fire safety
- First aid and medical care
- Insurance
- Internet
- Laundry facilities and costs
- Lost keys or locked out
- Lost property
- Parking
- Post
- Rent and tenancy dates
- Request a repair or maintenance
- Security Services
- Social spaces
Arrival information
Address: Woodland Road (Campus Houses), St Michael's Park, St Michael's Hill, Woodland Road, BS2 8BW.
Collect your key from the café area in: The Hawthorns, 14-16 Woodland Road, Bristol, BS8 1UQ.
For support, call +44 (0)117 428 3300.
You must complete the accommodation induction before you arrive.
What's in the room
- Bed with a mattress
- Desk
- Desk chair
- Desk lamp
- Wardrobe
- Bedside table
- Mirror
- Curtains/blinds.
Find out what you should bring with you and items that are not permitted.
What's in the communal areas
Kitchen
- Oven
- Hob
- Fridge freezer
- Microwave
- Kettle
- Toaster
- Dining table and chairs
- Sofa
- Cupboard and storage
- Vacuum cleaner
- General waste and recycling bins.
Bathroom
- Shower
- Toilet
- Toilet brush and holder
- Towel rail
- Mirror
- Bin.
Find out what you should bring with you and items that are not permitted.
Access to the building
You can access the main building and bedrooms with a key.
Bike storage
Bus pass
A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.
Find out how to claim your bus pass.
Catering options
This residence is self-catered, but food and drink packages are available to purchase.
Cleaning, recycling and rubbish
You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.
Subject to staff availability, cleaning is carried out according to the following schedule:
- Halls and stairways: Periodically
- Kitchens: Periodically
- Bathrooms: Weekly
- Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.
Find out more about your cleaning and recycling responsibilities in University accommodation.
Recycling bins
At the front of the building.
Fire safety
Find out more about fire safety in University accommodation.
Fire assembly point at Woodland Road
The assembly point is on the pavement of Woodland Road.
Fire alarm testing
Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.
First aid
First aid boxes are located at the East Village Student Support Centre at Senate House.
You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.
Find out more about medical care and first aid in University accommodation.
Insurance
Basic personal belongings are insured as part of your accommodation contract.
Check your policy and arrange additional cover if required.
Internet
The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.
Laundry facilities and costs
Laundry facilities are within the shared kitchen. There is no charge for using the washing machines. There are no dryers.
You need to bring your own washing powder or tablets.
Drying clothes
You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.
Lost keys or locked out
If you are locked out of your room, call +44 (0)1174283300 (West Village Student Support Centre). You will need to show proof of ID to whoever lets you in.
If you have lost your key, contact the Hall Office or West Village Student Support Centre. You will be charged a replacement fee of £35 per key.
If you lose your keys three times, your lock will need to be replaced. You will be charged up to £200 for this service.
Lost property
Lost property will be kept in the East Village Student Support Centre, and disposed of within two months if not claimed.
Parking
Car parking
There are no parking facilities at residences in the East Village.
E-scooters
The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.
Post
Your postal address is:
Your name, 97 Woodland Road, Bristol, BS8 1US.
Post (including parcels) will be delivered directly to the house.
For any questions about post, email us at residences-facilities-west@bristol.ac.uk.
Rent and tenancy dates
The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.
Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.
Request a repair
All repairs or maintenance requests must be logged via the Accommodation Portal. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.
How to request a repair or maintenance
You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.
You will need to provide your building name, room number and details of the problem.
We aim to respond to your request within a specific time frame, depending on how urgent it is:
- Emergency, for example the loss of your water supply or a major flood
- Response within one hour, repair as soon as possible but within 24 hours.
- Critical, for example loss of heating or cooking facilities
- Response and repair started within 24 hours.
- Urgent, for example a minor leak or blocked drain
- Response and repair started within five working days.
- Routine, for example repair to non-essential furniture or kitchen equipment
- A specific date will be agreed for the work, usually within five weeks.
The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.
Damage
If you break or damage something in your residence you need to report it to us.
If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.
Security and safety
In case of an emergency, call 999 to contact the emergency services, including police and ambulance.
After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.
Find out more about health, safety and security in university accommodation.
Non-emergencies
For non-emergencies, you can call Security Services on +44 (0)117 928 7848.
