Arrival information 

Address: Harbour Court, Anchor Road, Bristol, BS1 5TP. 

Contact Homes for Students in advance to give your arrival time. Call +44 (0) 117 325 9459 or email harbourcourt@wearehomesforstudents.com.

Reception is open Monday to Friday, 9 am to 5 pm. If you plan to arrive outside of these hours, call +44 (0) 7925 434 938. 

You must complete the accommodation induction before you arrive.

What's in the room

• Small double bed and mattress
• Wardrobe with drawers
• Desk with drawers
• Desk chair
• Over desk shelving
• Noticeboard
• Coat hooks
• Curtains
• Mirror
• Bedroom light (lampshade)

Studio rooms 

• Bed and mattress
• Wardrobe
• Desk with drawers
• Over desk shelving
• Desk chair
• Noticeboard
• Coat hooks
• Curtains
• Mirror
• TV
• Bedside table
• Bedroom light (lampshade)

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Cluster kitchens

• Oven
• Cooking hob and extractor fan
• Sink
• Kitchen cabinets and drawers
• Kettle
• Toaster
• Fridge & freezer
• Washer
• Tumble dryer
• Sofa
• Dining table & chairs
• Bins
• TV
• Hoover,
• Iron & ironing board
• Mop & bucket

Cluster bathroom

• Shower
• Toilet
• Washbasin
• Mirror
• Shelving
• Bin
• Toilet brush and holder.

Studio kitchen

• Oven
• Cooking hob and extractor fan
• Fridge with freezer compartment
• Washer/dryer
• Sofa and coffee table
• Breakfast bar and chairs
• Bins
• Kettle
• Toaster
• Kitchen sink
• Kitchen cabinets and drawers
• Vacuum cleaner
• Iron & ironing board
• Mop & bucket

Studio bathroom

• Shower
• Toilet
• Washbasin
• Mirrors and shelving
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

You can access this residence with a key fob.

Bike storage

The bike storage area is located on the lower ground floor. There is limited space available for bikes. To access the bike storage, you need to update your key at reception.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day-to-day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

The flats will be cleaned every two weeks by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located in the courtyard and on Lower Lamb Street.

Emergency and out of hours contacts for Harbour Court 

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Harbour Court

The assembly point for Harbour Court is at the top of Lower Lamb Street, by the Central Library loading bay.

Fire alarm testing

Fire alarms are tested every Thursday at 11 am.

First aid

First aid boxes are located at the reception in Harbour Court and in the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Connect to the internet

Wi-Fi connection

1. Connect to ASK4 Wireless.
2. Go to signup.ask4.com.
3. Follow the signup process. You will need to provide your flat and room number.

Wired connection

1. Connect the ethernet cable from the device to the wall socket.
2. Go to signup.ask4.com.
3. Follow the signup process. You will need to provide your flat and room number.

Add additional devices

1. On the new device, log into myaccount.ask4.com.
2. Select Enable this device.

If you do not have a web browser on your device, you can add your device's MAC address at myaccount.ask4.com to get connected instead.

Get the app

Install the ASK4 app to manage your account and get any help or support your need. Search 'ASK4 support' in the App Store or Google Play.

This content is also available at support.ask4.com.

24/7 support

• Live chat at support.ask4.com
• Email support@ask4.com
• Phone +44(0)114 303 3232
• Text +44(0)786 001 8096 to request a callback
• Get 'ASK4 Diagnostics' from the App Store or Google Play
• ASK4 Support on Facebook
• @ask4support on Twitter

Laundry facilities and costs

Each studio flat has its own washer-dryer. Each cluster of flats has its own washing machine and tumble dryer.

Laundry facilities are located in the shared kitchen.

Prices

The cost of these facilities is included in your accommodation fee.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of residence staff will be able to let you back into your room. You will need to show your ID.

Reception telephone number: +44 (0)117 325 9459
Email: harbourcourt@wearehomesforstudents.com

If on-site staff are unavailable, contact Home for Students security staff on the security number, which you can find at reception. A member of the team will be available 24 hours a day.

If you have lost your key fob, go to reception with your ID to get a replacement. The cost of a replacement key fob is £25. If you lose the metal post box key you will be charged £10.

Lost property

Lost property will be kept at reception. Any unclaimed items will be disposed of within one month.

Parking

There is no parking available at Harbour Court.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

The postal address is: Your name, your flat/room number, Harbour Court, 10 Anchor Road, Bristol, BS1 5TP.

Letters will be delivered to your letterbox. Parcels delivered by a courier will be delivered to you directly if you are at home. The courier will use the intercom for your flat and deliver parcels to reception. You will be notified of the delivery and will be asked to collect and sign for your parcel. Reception cannot store special deliveries or large items.

If you are not at home, the Homes for Students accommodation team will accept and sign for deliveries. You will be notified of the delivery via the portal. Bring ID to reception to collect your parcel.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs and maintenance requests must be reported by:

• contacting reception in person,
• phoning +44 (0)117 325 9459
• or by emailing harbourcourt@wearehomesforstudents.com to add your query to the system. You will then be able to log into your Homes for Students portal and report the maintenance issue

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces and facilities

The social spaces are the common room and the courtyard. The common room is located on the ground floor.

The common room and courtyard are open all hours.

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The Student Accommodation Code

Wellbeing support

Our health and wellbeing services are available to all students in need of mental health, disability and medical support.