Arrival information 

Address: Brunel House, St George's Road, BS1 5PE. 

Contact Unite Students in advance to give your arrival time. Call +44 (0) 117 302 7193 or email brunelhouse@unitestudents.com.

Reception is open Monday to Friday, 9 am to 5 pm. If you plan to arrive outside of these hours, call +44 (0) 7912 038 235.

You must complete the accommodation induction before you arrive.

What's in the room

Both ensuite and studio rooms contain the following:

• bed with mattress
• mattress cover
• underbed storage
• bedside table
• desk
• desk chair
• desk light
• chest of drawers
• wardrobe
• mirror
• bin.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchens

• Oven
• Hob
• Fridge-freezer
• Storage and cupboard
• Microwave
• Iron and ironing board
• Kettle
• Toaster
• Vacuum
• Sofa
• Dining table and chairs
• Noticeboard
• Sink
• General waste and recycling bins.

Bathroom and shower facilities

• Showers
• Toilets
• Wash basin
• Mirror

Find out what you should bring with you and items that are not permitted.

Access to the building

A key fob provides access to this residence.

Bike storage

Bike storage is located next to the car park. You will need to register your bike at reception to gain access to the bike storage facility. Once completed, bike storage access will be added to your key card.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered.

Cleaning, recycling and rubbish

Kitchens will be cleaned every two weeks.

You are expected to keep your room and communal areas clean. Cleaners do not do your washing up or empty your bins. 

The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Emergency and out of hours contacts for Brunel House

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Brunel House

The assembly point for Brunel House is at the front of the building.

Fire alarm testing

Fire alarms will be tested regularly. Days and times of fire alarm tests will be posted in your residence. You do not need to evacuate during a fire alarm test.

First aid

First aid boxes are located at the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

How to connect to the internet

When you first arrive at your accommodation:

1. Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
2. Open your preferred web browser. If your browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you.
3. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.

You will automatically opt into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Check your settings to find out more information on your connections.

Issues connecting to the internet

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure.

If you have any issues connecting, contact Glide on 0333 123 0198 or 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

Prices

Lost keys or locked out

If you are locked out, contact reception and a member of staff will let you back into your room. 

Reception telephone number: 0117 302 7193
Email: brunelhouse@unitestudents.com

If on-site staff are unavailable, contact the Unite 24-hour emergency contact centre using the call point at reception or by phoning 0300 303 1611.

If you have lost your room key, go to reception with your photo ID to collect a replacement. You will be charged £10 for a lost key unless your keys were stolen and you can provide a crime reference number from the police.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

There is no parking available at Brunel House.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

The postal address is: Your name, Brunel House, St George's Road, Bristol, BS1 5PE.

All mail will be distributed to the letterbox for your flat.

Recorded mail: a signature is required

Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted if there is an item you need to collect.

You can collect your parcel from reception between 8 am and 8 pm on weekdays and will need to bring photo ID.

All post received for students who are no longer living at Brunel House will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category that best matches the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces and facilities

The common room is located on the ground floor of the building and accessed via your key card. It has seating, table tennis and a television. It is open 24/7 but residents will be asked to lower their volume after 10 pm.

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The Student Accommodation Code

Wellbeing support

Our health and wellbeing services are available to all students in need of mental health, disability and medical support.