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The Courtrooms residence guide

Your guide to living in The Courtrooms, including instructions specific to your residence and other important information.

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Before you move in

Living in The Courtrooms

Arrival information for The Courtrooms

Date and time 

You must book an arrival slot before your first day: 

  • Friday 6 September, 9 am to 6 pm.
  • Saturday 7 September, 9 am to 6 pm.
  • Sunday 8 September, 9 am to 6 pm.

If you cannot arrive at these times, you can find out what to do when booking an arrival slot in the Accommodation Portal. 

Location 

Address: The Courtrooms, Rupert Street, Bristol, BS1 2AF. 

You can collect your key from the reception. 

Please bring your check-in QR code. You get this after completing the accommodation induction. 

There will be a maximum 10-15 minute drop off outside The Courtrooms. The nearest car park is NCP Nelson Street, BS1 3DB.

If you need support, you can call +44 (0)117 375 1090 or email thecourtrooms@yugo.com. 

What's in the room

  • Bed with mattress
  • Underbed storage
  • Desk
  • Desk chair
  • Wardrobe
  • Shelving
  • Noticeboard
  • Mirror
  • Bin
  • Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen

  • Oven
  • Hob
  • Microwave
  • Fridge-freezer
  • Dining table and chairs
  • Toaster
  • Kettle
  • Sink
  • Cupboard and storage
  • TV
  • Coffee table
  • Sofa
  • Mop and bucket
  • General waste and recycling bins.

Bathroom

  • Shower
  • Toilet
  • Wash basin
  • Towel rail
  • Mirror
  • Bin.

Irons and ironing boards are available from reception. 

Find out what you should bring with you and items that are not permitted.  

Access to the building

You can access the main building and bedrooms are accessed with a key fob.

Bike storage

The bike store is located in the courtyard and is available for students to use. You will need to go to reception to register your bike and they will programme your key fob to allow you access.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flat kitchens will be cleaned once a week by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located in the bin store in the courtyard.

Emergency and out of hours contacts for The Courtrooms

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at The Courtrooms

The assembly point for The Courtrooms is under the archway at the back of the building.

Fire alarm testing

Fire alarms will be tested every Tuesday at 11 am. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located at the East Village Student Support Centre at Senate House and in the Management Office in New Bridewell.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

Wi-Fi connection

  1. Go to signup.ask4.com
  2. Follow the signup process.
  3. You will need to provide your flat and room number.

Wired connection

  1. Connect the ethernet cable from the device to the wall socket
  2. Go to signup.ask4.com
  3. Follow the signup process. You will need to provide your flat and room number.

Add additional devices

  1. On the new device, log into myaccount.ask4.com
  2. Select Enable this device.

If you do not have a web browser on your device, you can add your device's MAC address at myaccount.ask4.com to get connected instead.

Get the app

Install the ASK4 app to manager your account and get any help or support your need. Search 'ASK4 support' in the App Store or Google Play.

This content is also available at support.ask4.com.

24/7 support

Laundry facilities and costs

The Laundry Room is located on the ground floor and is managed by Circuit Laundry. There are five washing machines and five tumble dryers which operate using a card system.

Cards cost £2 and can be obtained from the dispenser in the Laundry Room. Please ensure that you use the correct change only when purchasing cards.

Cards can be topped up with credit using a debit card online. Instructions on how to do so are displayed in the Laundry Room and on the card.

Prices:

  • Eco £2.70
  • Superwash £3.20
  • Superwash Pro £3.70
  • Drying £1.60

If you experience any issues, please contact Circuit directly on 0800 0924 068. Contact details are also displayed in the Laundry Room. Visit www.circuit.co.uk for further information on the laundry process and download the Circuit Laundry app free of charge.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of residence staff will be able to let you back into your room. You will need to show them your ID.

Reception telephone number: +44 (0)117 375 1090
Email: thecourtrooms@yugo.com

If reception is closed, contact the duty number on +44 (0)7522 934333. A member of staff is available 24 hours a day.

If you have lost your key, go to reception with your photo ID and you will be charged for a replacement key.

Lost property

All lost property will be stored in the lost property box in the parcel room. You can reclaim lost items from reception during opening hours. You will need to:

  • provide an accurate description of the item
  • describe when and where the item was lost
  • show your ID
  • sign for the item.

Items will only be stored for seven working days.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, The Courtrooms, Rupert Street, Bristol, BS1 2AF.

All mail will be distributed to the letterbox for your flat in reception. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. You can collect parcels from reception Monday to Friday between 8 am and 4 pm. Photo ID will be required.

If you do not collect your parcel within five working days, it will be returned to sender.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged with the residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

To request a repair:

Updates on all maintenance will be sent via email to the resident/residents involved.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

We have two social spaces onsite; Common Room and Study Room. Both these spaces are located on the ground floor and are available to all residents of The Courtrooms.

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