If you are a University of Bristol student or member of staff, you can download and join Bristol Moves+.

1. Search Moves+ in the Apple App store or Google Play store
2. Create an account using your University e-mail address
3. Connect your preferred fitness tracker
4. Join a Group or a Challenge, or simply get moving!

For our full tutorial on how to get started with Bristol moves+ check our our video online. 

The Moves+ APP allows you to track:

• Steps
• Miles run
• Miles cycled
• Metres cycled

With Bristol moves+ we're going to be focusing mainly on steps activity, and using challenges to encourage our students and staff to reach realistic and achievable steps goals.

You can connect all major activity trackers to Bristol moves+:

• Apple Health
• Google Fit
• Strava
• Garmin
• Fitbit
• Withings
• Removed

There are two ways that Moves+ gets data from your tracker or wearable device. The first is a nightly sync and the second is a manual sync.

• Nightly sync - Each night at around midnight (23:55) the Moves+ app will automatically pull through data from your tracker. Activity will appear in your 'Recent Activity' log. 
• Manual sync (not Strava) - You can sync Moves+ with your tracker and pull in points from the current day. These points will show in your 'Daily Activity' log. Please be aware that each time you manually sync, Moves+ will pull through the data from your tracker and this can take some time as there may be a lot of data in a queue from other users.

You can claim a range of rewards using your Bristol moves+ points, including hot drink vouchers, reusable cups and exclusive apparel.

To redeem a reward:

1. Navigate to the Rewards tab in the Bristol moves+ app
2. Choose the reward that you wish to redeem
3. Click on 'Merchant Claim' [ignore the in-app warning message] - you will now see a screen which says "Congratulations on claiming your reward!"
4. Wait to receive your confirmation email 
5. Claim your reward at an approved retailer or at one of our in-person collection pop-ups.

Voucher rewards will be shared with eligible users via email within 48 hours of redeeming the reward within the Bristol moves+ APP.‌

Hot Drinks Vouchers [digital]

Hot Drinks vouchers can be be redeemed at any Source Cafe on Campus, plus the Balloon Bar at the Richmond Building.

List of course Cafes:

• Beacon House
• Biomedical Sciences
• Chemistry building
• Dental School 
• Hiatt Baker
• Hiatt Baker Village Shop
• Langford Campus
• Merchant Ventures Building
• Priory Road
• Queens Building
• Senate house

Full details of all source cafes, including a map, can be found here.

Cups, Bottles and Hoodies

Claim your reward at one of our in-person collection pop-ups.

Public Groups

Public Groups are available for any user to join and will be advertised in your ‘Explore’ tab.

You may join as many groups as you like although you will probably get the most out of joining groups that are best aligned to your interests. The public groups are created by your institution/company administrator and groups aim to bring together users of Moves into a community of people with similar interests. Within the group you can:  

• View posts by the administrator about events or recommendations that are upcoming 
• Participate in challenges that may be targeted to the group (e.g. an activity type)

Private Groups

Private Groups created by users. You can only join a private group if you have been invited to join by another user, or if you created the group yourself.

To create a private group go to the group tab. To accept a group invite, view your ‘invites’ in your inbox. 

Once you have joined or created a private group you can participate in a group goal. The administrator (creator) of the group will need to select or create a goal for the group to participate in. Every member of the group will automatically work towards the goal - any activities that you have received points for will help progress you towards your goal.You can participate in as many group goals as you want to at one time (both within and across groups). Unlike Global or Public Group challenges, achieving a goal will not provide you with additional points.

Find a step-by-step guide for setting up a Private Group on the OpenPlay Community Forum.

We are aware of a delay in Moves+ users receiving their verification emails. Verification emails are sent straight away from the Moves+ app system but are required to pass through a security system before being delivered to you. In some instances the verification link will have expired before the email is received by the user. The APP developers are aware of the issue and are working on a solution. 

If your verification email has timed out by the time you receive it, you will need to delete the account and start the sign up process again. 

We have received feedback from our users that they have successfully been able to create an account, so the time taken to receive the verification email varies and is not always problematic in the account set-up process, so please keep trying! 

Problems with syncing your activity are often related to one of the points below:

1. Your tracker did not sync the activity to the cloud before the Moves+ sync and therefore the data might be lost (check back the following day and if you have not received the points contact your university administrator) 
2. You disconnected or newly connected a tracker (see points above for how we provide points when disconnecting and connecting a tracker)
3. You need to update your tracking app
4. You should ensure that you have opened your tracking app, check that the data is updated and wait 20 minutes before manually syncing 
5. Bluetooth or auto-syncing for your tracking app is turned off (see Troubleshooting guidance) 
6. You are not logging activities correctly (e.g. you did not track a run with a distance associated)

If you are having trouble syncing your activity, please try the following steps:

• Ensure your tracking and Moves+ apps are both up to date .
• Use only the nightly sync and do not try to manually sync if the data doesn’t look right for a particular day – often the points will catch up if they were initially incorrect and often the nightly sync is more accurate for this.
• Disconnecting and re-connecting your tracker – under ‘Edit Profile’.
• Force closing Moves app and re-opening it.
• Make sure you have a good internet connection when opening your Moves app.

Troubleshooting - Google Fit and FitBit

If you are using Google Fit or Fitbit to track your activities, you will need to re-open the Google Fit and Fitbit apps multiple times per day, as the the activity data transfer is not automatic, and only starts transferring once the apps are opened. For these tracking apps it is important to open the app throughout the day (and especially in the evening) so that your activity data begins to upload to the Cloud. Once the app has finished uploading to the Cloud in the evening (usually takes around 15 mins), you can perform a manual sync in the Moves+ app.

If the problem persists, please contact us via email with:

• A brief overview of the issue, including the dates would be idealyou first noticed the problem, if possivle.
• Which device and operating software you are using (e.g. iPhones use iOS and Samsungs is Android)
• Which tracker you are using (e.g. Fitbit, Strava, Garmin etc)
• If you are using a wearable device or if you are you tracking through your phone directly
• Screenshots from your Moves+ app and from your activity tracker to show any discrepancies

We will investigate the issues directly with the App developer and get a response to you as soon as we can.