Bristol moves+
Redeem rewards for your daily activity with the Bristol Moves+ app
We are aware of some technical issues being experienced by a small number of Moves+ users and are working with the app developers to provide solutions as quickly as possible. In the meantime, please read our FAQ and if your issue persists, you can contact us via email.
About Bristol Moves+
Bristol Moves+ is a free app that allows University of Bristol students and staff to gain points for the exercise and activity they do. Using rewards and incentives such as free hot drink vouchers, apparel and other rewards, Moves+ users will be motivated to increase their daily activity and subseqently benefit from the positive impact of being more active, more often in daily life.
Our Vision
Our vision for Bristol moves+ is to create a digital platform which supports students and staff at Bristol to kickstart their journey to positive, sustainable and improved physical and mental health and wellbeing. With the help of Bristol moves+, users will feel better and more connected, as part of a supportive community of peers.
Download the Moves+ app from the App Store or Google Play Store.
Features:
✔ Rewards - redeem points for the points you collect from your daily movement
✔ Badges - celebrate your achievements and milestones with in-app badges
✔ Groups - connect with your peers in public or private groups
✔ Challenges - join regular active Challenges to collect bonus points
How it works
- Watch our Bristol moves+ introductory video
- Download the Moves+ app from the Apple app store or Google Play store
- Register for an account using your University of Bristol email
- Connect your preferred activity tracker
- Start collecting points for your daily activity
- Join Global or Group Challenges to get bonus points
- Redeem your points for rewards (check out our FAQs for more information on redeeming your rewards)
Reward collection pop-ups
Come and meet the team and collect your cups, bottles, t-shirts or hoodies at the Indoor Sports Centre (reception). Days and times for collections are as follows:
- Tuesdays, 13:30 -14:30
- Tuesdays, 16:00 - 17:00
- Thursdays, 13:30 -14:30
Please make sure you know your University username (e.g., ab12345) to verify your reward at collection.
Size Guide: Hoodies & T-shirts
SIZE (Hoodies) |
XS | S | M | L | XL | 2XL |
To fit chest size (inch) | 34 | 36 | 40 | 44 | 48 | 52 |
SIZE (T-shirts) |
S | M | L | XL | XXL |
To fit chest size (inch) | 34-36 | 38-40 | 42-44 | 46-48 | 50-52 |
Equivalent UK ladies' size | 10-12 | 12-14 | 14-16 | 16-18 |
18-20 |
Moves+ has been a great way to keep me motivated to get my daily steps up and I’ve really enjoyed joining the challenges with my friends
Frequently Asked Questions
How do I join Bristol Moves+?
If you are a University of Bristol student or member of staff, you can download and join Bristol Moves+.
- Search Moves+ in the Apple App store or Google Play store
- Create an account using your University e-mail address
- Connect your preferred fitness tracker
- Join a Group or a Challenge, or simply get moving!
For our full tutorial on how to get started with Bristol moves+ check our our video online.
What activities can I track and which trackers can I use?
The Moves+ APP allows you to track:
- Steps
- Miles run
- Miles cycled
- Metres cycled
With Bristol moves+ we're going to be focusing mainly on steps activity, and using challenges to encourage our students and staff to reach realistic and achievable steps goals.
You can connect all major activity trackers to Bristol moves+:
- Apple Health
- Google Fit
- Strava
- Garmin
- Fitbit
- Withings
- Removed
How does my tracker sync with Moves+
There are two ways that Moves+ gets data from your tracker or wearable device. The first is a nightly sync and the second is a manual sync.
- Nightly sync - Each night at around midnight (23:55) the Moves+ app will automatically pull through data from your tracker. Activity will appear in your 'Recent Activity' log.
- Manual sync (not Strava) - You can sync Moves+ with your tracker and pull in points from the current day. These points will show in your 'Daily Activity' log. Please be aware that each time you manually sync, Moves+ will pull through the data from your tracker and this can take some time as there may be a lot of data in a queue from other users.
How do I redeem a reward?
You can claim a range of rewards using your Bristol moves+ points, including hot drink vouchers, reusable cups and exclusive apparel.
To redeem a reward:
- Navigate to the Rewards tab in the Bristol moves+ app
- Choose the reward that you wish to redeem
- Click on 'Merchant Claim' [ignore the in-app warning message] - you will now see a screen which says "Congratulations on claiming your reward!"
- Wait to receive your confirmation email
- Claim your reward at an approved retailer or at one of our in-person collection pop-ups.
Voucher rewards will be shared with eligible users via email within 48 hours of redeeming the reward within the Bristol moves+ APP.
Where can I redeem my rewards?
Hot Drinks Vouchers [digital]
Hot Drinks vouchers can be be redeemed at any Source Cafe on Campus, plus the Balloon Bar at the Richmond Building.
List of course Cafes:
- Beacon House
- Biomedical Sciences
- Chemistry building
- Dental School
- Hiatt Baker
- Hiatt Baker Village Shop
- Langford Campus
- Merchant Ventures Building
- Priory Road
- Queens Building
- Senate house
Full details of all source cafes, including a map, can be found here.
Cups, Bottles and Hoodies
Claim your reward at one of our in-person collection pop-ups.
Langford Campus
If you are a Langford user please redeem your reward as usual and you will receive a confirmation email where we ask you to fill out a collection form. In Preferred Collection Time Slot please select Langford Campus. You will then be emailed about when the collection date and time is at the Langford Source Café.
How long until I receive my verification email?
Hot drink vouchers - From your redeemed date, you will receive your hot drink voucher via email the next working day. If redeemed on a Friday, you will receive on the Monday.
Physical Rewards - From your redeemed date, you will receive an email the next working day. If redeemed on a Friday, you will receive on the Monday. Please fill out the collection form on the email.
Langford Users - Fill out the Collection Form in your confirmation email and specify 'collection from Langford Campus'. You will be emailed about when the collection date and time is at the Langford Source Café.
How do I join Groups?
Public Groups
Public Groups are available for any user to join and will be advertised in your ‘Explore’ tab.
You may join as many groups as you like although you will probably get the most out of joining groups that are best aligned to your interests. The public groups are created by your institution/company administrator and groups aim to bring together users of Moves into a community of people with similar interests. Within the group you can:
- View posts by the administrator about events or recommendations that are upcoming
- Participate in challenges that may be targeted to the group (e.g. an activity type)
Private Groups
Private Groups created by users. You can only join a private group if you have been invited to join by another user, or if you created the group yourself.
To create a private group go to the group tab. To accept a group invite, view your ‘invites’ in your inbox.
Once you have joined or created a private group you can participate in a group goal. The administrator (creator) of the group will need to select or create a goal for the group to participate in. Every member of the group will automatically work towards the goal - any activities that you have received points for will help progress you towards your goal.You can participate in as many group goals as you want to at one time (both within and across groups). Unlike Global or Public Group challenges, achieving a goal will not provide you with additional points.
Find a step-by-step guide for setting up a Private Group on the OpenPlay Community Forum.
Help & support
If you are having issues with the platform, please read the the information below regarding common troubleshooting issues, or visit the FAQ page on the OpenPlay website for more detailed guidance.
If your verification email hasn't arrived or isn't working
We are aware of a delay in Moves+ users receiving their verification emails. Verification emails are sent straight away from the Moves+ app system but are required to pass through a security system before being delivered to you. In some instances the verification link will have expired before the email is received by the user. The APP developers are aware of the issue and are working on a solution.
If your verification email has timed out by the time you receive it, you will need to delete the account and start the sign up process again.
We have received feedback from our users that they have successfully been able to create an account, so the time taken to receive the verification email varies and is not always problematic in the account set-up process, so please keep trying!
If your activities aren't syncing
Problems with syncing your activity are often related to one of the points below:
- Your tracker did not sync the activity to the cloud before the Moves+ sync and therefore the data might be lost (check back the following day and if you have not received the points contact your university administrator)
- You disconnected or newly connected a tracker (see points above for how we provide points when disconnecting and connecting a tracker)
- You need to update your tracking app
- You should ensure that you have opened your tracking app, check that the data is updated and wait 20 minutes before manually syncing
- Bluetooth or auto-syncing for your tracking app is turned off (see Troubleshooting guidance)
- You are not logging activities correctly (e.g. you did not track a run with a distance associated)
If you are having trouble syncing your activity, please try the following steps:
- Ensure your tracking and Moves+ apps are both up to date .
- Use only the nightly sync and do not try to manually sync if the data doesn’t look right for a particular day – often the points will catch up if they were initially incorrect and often the nightly sync is more accurate for this.
- Disconnecting and re-connecting your tracker – under ‘Edit Profile’.
- Force closing Moves app and re-opening it.
- Make sure you have a good internet connection when opening your Moves app.
Troubleshooting - Google Fit and FitBit
If you are using Google Fit or Fitbit to track your activities, you will need to re-open the Google Fit and Fitbit apps multiple times per day, as the the activity data transfer is not automatic, and only starts transferring once the apps are opened. For these tracking apps it is important to open the app throughout the day (and especially in the evening) so that your activity data begins to upload to the Cloud. Once the app has finished uploading to the Cloud in the evening (usually takes around 15 mins), you can perform a manual sync in the Moves+ app.
If the problem persists, please contact us via email with:
- A brief overview of the issue, including the dates would be idealyou first noticed the problem, if possivle.
- Which device and operating software you are using (e.g. iPhones use iOS and Samsungs is Android)
- Which tracker you are using (e.g. Fitbit, Strava, Garmin etc)
- If you are using a wearable device or if you are you tracking through your phone directly
- Screenshots from your Moves+ app and from your activity tracker to show any discrepancies
We will investigate the issues directly with the App developer and get a response to you as soon as we can.
If your steps in Moves+ is different to your tracker app
Users with wearable watches may notice that there is a greater discrepancy between their Moves step levels and the steps shown on their app.
This is largely due to the way watches record data and what is then sent to the Moves platform. When a wearable device logs an activity, it shows the user the ‘Perceived’ activity (e.g. you completed 10,000 steps today). When the tracker is sent to Moves, the data that is sent is the ‘Actual’ activity (e.g. 8,000 steps). Therefore, it is only possible for us to show the ‘Perceived’ rather than ‘Actual’ steps on our platform.
There are a number of reasons for the difference between Perceived and Actual data. For example:
- A user’s watch picks up steps whilst they are in the gym on a bike or rowing machine. Perceived steps shown on the fitness app includes these ‘steps’, whereas the Actual data sent to us doesn’t include these as the fitness app recognises that these were not actual steps but just general movement.
- A user takes their watch off and puts it in their bag whilst travelling. The watch will pick up ‘steps’ whilst travelling but when the data is sent these steps are removed as the fitness app recognises they are not genuine steps (no heartbeat etc).
Share your Moves+ ideas with us
Have you got an idea for an activity Challenge that we can run for our student and staff community? Do you want to make a suggestion of how Bristol moves+ can be even better? Send us an email.