Groups can be found under the Explore tab. There are two types of Groups available in the Bristol Moves+ app - Public Groups and Private Groups. Users can join as many group as they like, but you may find it more beneficial to only join groups that are aligned with you and your interests. 

Public Groups: Public groups are set up by Bristol Moves + HQ. Group members can participate in exclusive Challenges and also read the Group's updates feed.

Private Groups: Private groups can be created by users for themselves and their peers. You can create a Group Goal that everyone within your group can work towards together. Unlike challenges in Public Groups, you will not collect bonus points for reaching a Group Goal, just a sense of achievement!

We ask that usrs only join groups that are genuinely relevant to them, so that everyone can get the most out of this feature. We reserve the right to remove groups or group content from the app that is deemed to be inappropriate or violates the Terms of Use. For more information about Groups and Group Goals, visit the OpenPlay FAQ website. 

You can find friends in the People section of the app, found in the Explore tab.

My Friends: View your list of in-app friends. 

All Moves+ users: Search for people you know here and add them so they appear in your Leaderboard

Invite friends: Send an invite to a friend not currently using Moves+ and collect 100 bonus points for each referral if your friend goes on to register.

There isn't currently a discussion feature within the Bristol Moves+ app that allows you to exchange messages with friends. If you want to share your Moves+ progress and achievements with the community, join our Viva Engage Group! You can also read the latest from our community in our newsletter which will be dropping into your inbox quarterly.

To view the most up-to-date Bristol Moves+ Terms of Use and Privacy Policy, follow the below steps:

1. Open the Bristol Moves+ app
2. Navigate to your Profile
3. Click Edit Profile
4. Scroll down to your Preferences
5. Click links to view Terms of Privacy Policy online

We are aware of a delay in Moves+ users receiving their verification emails. Verification emails are sent straight away from the Moves+ app system but are required to pass through a security system before being delivered to you. In some instances the verification link will have expired before the email is received by the user. The APP developers are aware of the issue and are working on a solution. 

If your verification email has timed out by the time you receive it, you will need to delete the account and start the sign up process again. 

We have received feedback from our users that they have successfully been able to create an account, so the time taken to receive the verification email varies and is not always problematic in the account set-up process, so please keep trying! 

Problems with syncing your activity are often related to one of the points below:

1. Your tracker did not sync the activity to the cloud before the Moves+ sync and therefore the data might be lost (check back the following day and if you have not received the points contact your university administrator) 
2. You disconnected or newly connected a tracker (see points above for how we provide points when disconnecting and connecting a tracker)
3. You need to update your tracking app
4. You should ensure that you have opened your tracking app, check that the data is updated and wait 20 minutes before manually syncing 
5. Bluetooth or auto-syncing for your tracking app is turned off (see Troubleshooting guidance) 
6. You are not logging activities correctly (e.g. you did not track a run with a distance associated)

If you are having trouble syncing your activity, please try the following steps:

• Ensure your tracking and Moves+ apps are both up to date .
• Use only the nightly sync and do not try to manually sync if the data doesn’t look right for a particular day – often the points will catch up if they were initially incorrect and often the nightly sync is more accurate for this.
• Disconnecting and re-connecting your tracker – under ‘Edit Profile’.
• Force closing Moves app and re-opening it.
• Make sure you have a good internet connection when opening your Moves app.

Troubleshooting - Google Fit and FitBit

If you are using Google Fit or Fitbit to track your activities, you will need to re-open the Google Fit and Fitbit apps multiple times per day, as the the activity data transfer is not automatic, and only starts transferring once the apps are opened. For these tracking apps it is important to open the app throughout the day (and especially in the evening) so that your activity data begins to upload to the Cloud. Once the app has finished uploading to the Cloud in the evening (usually takes around 15 mins), you can perform a manual sync in the Moves+ app.

If the problem persists, please contact us via email with:

• A brief overview of the issue, including the dates would be idealyou first noticed the problem, if possivle.
• Which device and operating software you are using (e.g. iPhones use iOS and Samsungs is Android)
• Which tracker you are using (e.g. Fitbit, Strava, Garmin etc)
• If you are using a wearable device or if you are you tracking through your phone directly
• Screenshots from your Moves+ app and from your activity tracker to show any discrepancies

We will investigate the issues directly with the App developer and get a response to you as soon as we can.