The Bristol Moves+ app will cease functioning on 31 May 2025

Our intent from the start has been for Moves+ to encourage and support improved non-exercise activity levels for the University community. However, the user experience for far too many has increasingly been impacted by on-going software issues that the app provider has been unable to address. As a result, the app neither meets the standard of service that we aim to provide, nor the level of quality that our community deserves. We are committed to a responsible use of resources to support improved physical activity levels and remain focussed on this. 

We remain committed to supporting active communities at the University, and we would like to thank you for being part of this one. We are exploring new ways to support you in taking part in healthy and sustained physical activity.
We would like to keep you updated about developments in this space - we encourage you to sign up to receive updates from us.

You may continue to contact the Bristol Moves+ Team at bristol-moves-project@bristol.ac.uk until 30 June 2025

We intend to send further updates to those signed up to receive updates from us. Sign up to hear from us. 
This will include alternative opportunities and further information on ways to be more active more often.
Remaining reward updates will be communicated via Moves+ app notifications.

The app developer will delete all personally identifiable data on the University of Bristol's exit from the platform. Anonymised activity data will remain on the platform.

We continue to offer a range of rewards during this final month of Bristol Moves+. This includes opportunities to be active in the university's sports facilities with free session passes, merchandise, and prize draws. We have recently launched an exciting collaboration with the university's Gardens and Grounds team, giving you the opportunity to contribute to the Points for Plants initiative and leave a lasting footprint on the university landscape.

The Bristol Moves+ app will cease operation on 31 May 2025 and all points, accounts and access will be removed.  As an organisation we will cease to have access to the platform from this date.

The terms and conditions state that the item stock should be checked before redeeming and stock will not be replenished. Unfortunately rewards are non redeemable. Why not order an item for a friend or family member instead.

The distribution of hoodies and T-shirts are handled directly by Surridge. Please contact them using their enquiry form

The final day for points redemption will be 23 May 2025 (11.59pm). This is to enable all reward processing to be completed in advance of the system closing on 31 May 2025.

Unfortunately, with the programme closing, we are unable to process any missing points queries effective from 23 April 2025.

To be fair to all users, the buffers will remain the same for all rewards. 

Groups can be found under the Explore tab. There are two types of Groups available in the Bristol Moves+ app - Public Groups and Private Groups. Users can join as many group as they like, but you may find it more beneficial to only join groups that are aligned with you and your interests. 

Public Groups: Public groups are set up by Bristol Moves + HQ. Group members can participate in exclusive Challenges and also read the Group's updates feed.

Private Groups: Private groups can be created by users for themselves and their peers. You can create a Group Goal that everyone within your group can work towards together. Unlike challenges in Public Groups, you will not collect bonus points for reaching a Group Goal, just a sense of achievement!

We ask that usrs only join groups that are genuinely relevant to them, so that everyone can get the most out of this feature. We reserve the right to remove groups or group content from the app that is deemed to be inappropriate or violates the Terms of Use. For more information about Groups and Group Goals, visit the OpenPlay FAQ website. 

You can find friends in the People section of the app, found in the Explore tab.

My Friends: View your list of in-app friends. 

All Moves+ users: Search for people you know here and add them so they appear in your Leaderboard

Invite friends: Send an invite to a friend not currently using Moves+ and collect 100 bonus points for each referral if your friend goes on to register.

There isn't currently a discussion feature within the Bristol Moves+ app that allows you to exchange messages with friends. If you want to share your Moves+ progress and achievements with the community, join our Viva Engage Group! You can also read the latest from our community in our newsletter.

The rewards available to redeem will be shown in the 'Rewards' page of your Bristol Moves+ app. The app will display rewards as:

• Redeem now - this reward is available to redeem and you have enough points to redeem it
• Coming soon - the reward will become available on a set date in the future
• Not enough points - you cannot redeem until you collect more Moves+ points

A step-by-step guide for redeeming your chosen reward will be written in the reward description section. Additional information and any Terms will be listed in the Terms of Service at the bottom of the page of your chosen reward. It is important to read the Reward Description and Terms of Service in full for each reward before redeeming, so that you are aware of all of the information and any action that may be required by you, the user.

Please note: points will not be refunded for rewards redeemed by accident, or for not following the instructions provided.

Push notifications

A push notification is a short message that appears as a pop-up on your mobile home screen, or in your device notification center, from a mobile app. We use push notifications in Moves+ to send quick, timely and relevant updates to our Moves+ users. These may be about challenges starting or ending soon, new rewards becoming available, or other changes within the app we think you need to know about. 

You can 'allow' notifications from the Moves+ in your device's settings. We promise to send notifiactions on a schedule that is reasonable, and will not 'spam' our users with messages not relevant to current activity in the app. Note, if you choose not to allow notifications from Moves+ we cannot guarentee that you will receive all updates about changes within the Moves+ app.

Messages can be checked manually in your Moves+ inbox, found in top banner of the Moves+ app (displayed as an envelope icon). 

Emails

When you register for Moves+ you have the option to agree to marketing preferences: receiving marketing via email. You can choose to turn these on or off at any time by visiting your 'edit profile' section.

At Bristol Moves+ we choose not to send marketing emails to your Moves+ community. Instead we have committed to sending a Moves+ community newsletter, sent once per quarter, with bonus content relevant to your use of the Moves+ app. Each edition will share the latest updates from the app developer, OpenPlay, and Bristol Moves+ HQ, plus exclusive announcements of upcoming challenge and reward releases, plus stories from our Bristol Moves+ community.

Note that you may still receive non-marketing emails from your institution regarding the Moves+ app or your Moves+ account at any time.

The availability of the hot drink reward in Moves+ has changed (September 2024).  From this academic year, you will now only be able to redeem a hot drink every 14 days.  
 
Due to the popularity of the reward and the attached cost of redeeming it, we have come to the this decision in order to support the whole Moves+ community as fairly as possible, within a limited budget.  

Reward stock is limited.

We are aware of a delay in Moves+ users receiving their verification emails. Verification emails are sent straight away from the Moves+ app system but are required to pass through a security system before being delivered to you. In some instances the verification link will have expired before the email is received by the user. The APP developers are aware of the issue and are working on a solution. 

If your verification email has timed out by the time you receive it, you will need to delete the account and start the sign up process again. 

We have received feedback from our users that they have successfully been able to create an account, so the time taken to receive the verification email varies and is not always problematic in the account set-up process, so please keep trying! 

Problems with syncing your activity are often related to one of the points below:

1. Your tracker did not sync the activity to the cloud before the Moves+ sync and therefore the data might be lost (check back the following day and if you have not received the points contact your university administrator) 
2. You disconnected or newly connected a tracker (see points above for how we provide points when disconnecting and connecting a tracker)
3. You need to update your tracking app
4. You should ensure that you have opened your tracking app, check that the data is updated and wait 20 minutes before manually syncing 
5. Bluetooth or auto-syncing for your tracking app is turned off (see Troubleshooting guidance) 
6. You are not logging activities correctly (e.g. you did not track a run with a distance associated)

If you are having trouble syncing your activity, please try the following steps:

• Ensure your tracking and Moves+ apps are both up to date .
• Use only the nightly sync and do not try to manually sync if the data doesn’t look right for a particular day – often the points will catch up if they were initially incorrect and often the nightly sync is more accurate for this.
• Disconnecting and re-connecting your tracker – under ‘Edit Profile’.
• Force closing Moves app and re-opening it.
• Make sure you have a good internet connection when opening your Moves app.

Troubleshooting - Google Fit and FitBit

If you are using Google Fit or Fitbit to track your activities, you will need to re-open the Google Fit and Fitbit apps multiple times per day, as the the activity data transfer is not automatic, and only starts transferring once the apps are opened. For these tracking apps it is important to open the app throughout the day (and especially in the evening) so that your activity data begins to upload to the Cloud. Once the app has finished uploading to the Cloud in the evening (usually takes around 15 mins), you can perform a manual sync in the Moves+ app.

If the problem persists, please contact us via email with:

• A brief overview of the issue, ideally including the dates you first noticed the problem
• Which device and operating software you are using (e.g. iPhones use iOS and Samsungs is Android)
• Which tracker you are using (e.g. Fitbit, Strava, Garmin etc)
• If you are using a wearable device or if you are tracking through your phone directly
• Screenshots from your Moves+ app and from your activity tracker to show any discrepancies

We will investigate the issues directly with the App developer and get a response to you as soon as we can.