Arrival information

Address: Woodland Court, 29 Belgrave Road, Redland, Bristol, BS8 2AA. 

You must contact A2 Dominion in advance to give your expected arrival time. Call +44 (0)208 825 1069 or email student.enquiries@a2dominion.co.uk. 

You need to move into your room between Monday to Friday, 9am to 5pm. 

You must complete the accommodation induction before you arrive.

What's in the room

• Single bed with mattress
• Underbed storage
• Desk
• Desk chair
• Wardrobe
• Bedside table
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Oven
• Hob
• Microwave
• Fridge-freezer
• Dining table and chairs
• Toaster
• Kettle
• Cupboard and storage
• Vacuum cleaner
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Wash basin
• Mirror
• Toilet roll holder
• Bin.

Find out what you should bring with you and items that are not permitted.

Access to the building

A key fob provides access to this residence.

Bike storage

Bike storage is located at the back of Woodland Court behind Flats 13-16. There are also bike racks in the courtyard. 

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Catering options

This residence is self-catered.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flats will be cleaned once a week by staff.

Find out more about cleaning, recycling and rubbish in University accommodation.

Recycling bins

To the right of the main gate.

Emergency and out of hours contacts for Woodland Court

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Woodland Court

The assembly point for Woodland Court is by Woodland Church, opposite the main entrance.

Fire alarm testing

Fire alarms will be tested every Wednesday from 2 pm onwards. You do not need to evacuate during a fire alarm test.

First aid

First aid boxes are located at Reception in Woodland Court and at the West Village Student Support Centre.

If you have an accident or near miss while in accommodation, report it to the West Village Student Support Centre. We need to know about it so that steps can be taken to prevent it from happening again.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Connect to the internet

The internet provider for your residence is ResNet.

To get wifi access using the ResNet network, visit my.resnet.bristol.ac.uk and follow the link to create a key.

A personal key will be emailed to you; do not share this with others. You are responsible for any use or misuse via this account.

Laundry facilities and costs

Washing facilities are on the ground floor. Machines are operated by Wash and Go. You can pay using contactless card payments.

Prices:

• Washing: £2.50
• Drying: £1.50

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will be able to let you back into your room. If on-site staff are unavailable, call the duty warden on +44 (0)7990 643972.

If you have lost your key you will be charged a fee for a replacement, unless your keys were stolen and you can provide a crime reference number from the police.

Reception telephone number: 020 8825 1069
Email: student.enquiries@a2dominion.co.uk

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, Woodland Court, 29 Belgrave Road, Bristol, BS8 2AA.

All mail will be distributed to the letterbox for your flat. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. Photo ID will be required.

Woodland Court will only accept parcels delivered by Royal Mail and Parcel Force. For parcels delivered by other companies, such as Amazon, Hermes or DPD, you must make sure you are available to accept the delivery when it arrives.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

To request a repair, contact reception, email student.enquiries@a2dominion.co.uk or call +44 (0)208 825 1069 and provide as much detail as possible.

All repairs or maintenance requests must be reported to the residence staff. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Damage

If you break or damage something in your residence, you need to report it to us.

If you don't tell us about something you have damaged, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

The common room is located in the courtyard and is open 24/7.

The common room has a sofa, TV, study table, table tennis table, foosball table, and a kitchenette.

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The Student Accommodation Code