Arrival information  

Block A address: Metal Works, Dalby Avenue, Bedminster, BS3 4FJ. 

Block B address: Metal Works, Percy Street, Bedminster, BS3 4FL.

Contact Fresh in advance to give your expected arrival time. Call +44 (0)117 954 4029 or email metalworks@thisisfresh.com.

Reception is open Monday to Friday, 9 am to 5 pm. If you plan to arrive outside of these hours, call +44 (0)7748 734 351.

You must complete the accommodation induction before you arrive.

What's in the room

• Bed with mattress and mattress protector
• Bed storage unit
• Wardrobe
• Desk
• Underdesk drawers
• Shelving unit
• Desk chair
• Mirror
• Coat hooks
• Pinboard.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Oven
• Hob
• Combi microwave
• Fridge-freezer
• Kettle
• Toaster
• Sink
• Dining table and chairs
• Sofa 
• Coffee table
• Pinboard
• Bins including recycling bins.

Bathroom

• Shower
• Toilet
• Sink
• Toilet roll holder and brush
• Towel rail
• Towel hook
• Mirror
• Bathroom cabinet.

Find out what you should bring with you and items that are not permitted.

Access to the building

A key card provides access to this residence.

Bike storage

There is bike storage available at this residence.

Bike storage for Block A is located at the back of Block A.

Bike storage for Block B is located along the side of Whitehouse Lane.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flat kitchens will be cleaned once every two weeks by staff.

Residents are responsible for waste removal and correct recycling. Information is provided in the flats and in the bin store. All bins are correctly signed.

Access to the bin store is located on the external part of the building.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Emergency and out of hours contacts for Metal Works

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Metal Works

The assembly point is opposite the building, across the road on Dalby Avenue.

Fire alarm testing

Fire alarms will be tested every week at the same time.

First aid

If you have an accident or near miss while in your accommodation, you can report it to your Student Support Centre. We can pass this information to the appropriate team so that steps can be taken to prevent it happening again.

Your student support centre: East Residential Village

Contact number: +44 (0)117 428 3302

Email:  residences-facilities@bristol.ac.uk

Visit: Open 7am to 7pm at Student Support Centre, Clifton Hill House, Clifton, Bristol, BS8 1BX

A near miss is an incident that could have resulted in an injury, such as slipping on the stairs or uneven flooring.

Your onsite accommodation team do not hold first aid boxes, so they are unable to provide you with bandages, dressings, plasters or any medication.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Connect to the internet

Wi-Fi connection

1. Connect to ASK4 Wireless.
2. Go to signup.ask4.com.
3. Follow the signup process. You will need to provide your flat and room number.

Wired connection

1. Connect the ethernet cable from the device to the wall socket.
2. Go to signup.ask4.com.
3. Follow the signup process. You will need to provide your flat and room number.

Add additional devices

1. On the new device, log into myaccount.ask4.com.
2. Select Enable this device.

If you do not have a web browser on your device, you can add your device's MAC address at myaccount.ask4.com to get connected instead.

Get the app

Install the ASK4 app to manage your account and get any help or support your need. Search 'ASK4 support' in the App Store or Google Play.

This content is also available at support.ask4.com.

24/7 support

• Live chat at support.ask4.com
• Email support@ask4.com
• Phone +44(0)114 303 3232
• Text +44(0)786 001 8096 to request a callback
• Get 'ASK4 Diagnostics' from the App Store or Google Play
• ASK4 Support on Facebook
• @ask4support on Twitter

Laundry

Prices:

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will be able to let you back into your room. You will need to show them your photo ID.

Lost property

Lost property will be held on site throughout tenancy. At the end of tenancy, it will be held for a further 30 days. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at this residence.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is for Block A is:

Your name, your flat/room number, Metal Works, Dalby Avenue, Bedminster, Bristol, BS3 4FJ.

The postal address is for Block B is:

Your name, your flat/room number, Metal Works, Percy Street, Bedminster, BS3 4FL.

Post will be delivered to reception and is available for collection from reception 24/7. You will need to show your  ID.

For post that needs a signature, please ensure that any delivery instructions state that reception staff can sign for the delivery on your behalf.

We may refuse delivery of a parcel that is too large or heavy, damaged, appears to have been opened or if it contains a prohibited item.

All post received for students who are no longer living at Metal Works will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be reported to your residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You can request a repair or maintenance issue via the Fresh student portal app or by informing a member of staff at Reception.

If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

There is a Social Lounge, study space collab, study space quiet zone, gym, cinema room, and media room.

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The Student Accommodation Code

Wellbeing support

Our health and wellbeing services are available to all students in need of mental health, disability and medical support.