Accessing your online medical record

From 3rd May 2023, all patients will be able to access their prospective online medical records if they have an online account and are over 16 years old.

If you don't yet have an online account, you can do this using either Patient Access or the NHS App (or both).

For Patient Access, you will need to register online, and then bring some form of identification (e.g.passport or driving license) to Student Health reception so we can give you an access code. For the NHS App, you can upload the identification yourself online. Both will also allow you to book appointments in the future, but you will still need to telephone for same-day appointments. For more information, see Appointments.

Your online records will include results (once they have been viewed by a doctor or nurse), allergies, medication, documents and letters. It does not include documents from non-medical "third-party" sources such as, for example, from the University.

For now, you will not automatically be able to view retrospective records (i.e. made before 3rd May 2023) or have proxy access e.g. to your child's records, automatically. To request retrospective or proxy access please use this form and email it to the address given at the bottom of the form:

Student Health Online Data Access Form (Office document, 30kB)

Records will automatically be reviewed to check for third-party or sensitive information (e.g. safeguarding) before being released. The decision to withhold information from online viewing rests with the clinical team.

Despite the best efforts of the health care team to record contemporaneous notes that are honest and distinguish fact from opinion, there may be occasions where information is recorded that is misinterpreted. Information that is factually incorrect may be considered for redaction, however in general all information should remain as part of a comprehensive contemporaneous medical record.
Retrospective notes may be added to clarify anything that is misrepresented. In addition, our clinical staff will be making every effort to make our records understandable to anyone reading them, but, inevitably there will be some medical terminology or short-hand that you might wish to clarify.

Use lab tests online guides to help you understand test results. Some results may need clinical expertise to interpret. In such cases, you may be asked to make an appointment to discuss the results with a doctor or nurse.

If you wish to raise a query over a medical entry in your notes, please submit an online consultation through this link.
Please include answers to the following:
"What is your query?"
"What date of entry does this refer to?"
"What outcome would you like from this query?".
We aim to respond to your query within 4 weeks from submission, however, we appreciate your patience as we prioritise the provision of good clinical care.


Looking after your data

Data Controller

We, at the Students’ Health Service situated at Hampton House, Cotham Hill, Bristol, BS6 6AU, are a Data Controller of your information. This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient.

Data Protection Officer

The surgery’s Data Protection Officer is:

Kelly-Anne Gast
Avon Local Medical Committee,
14a High Street, Staple Hill,
Bristol, BS16 5HP
Tel: 0117 9702755

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