Make an appointment
Book appointments by phone, online or get non-urgent advice. You can also request letters, reports, and results. Any information you give is completely confidential. We will not share information with the University without your consent.
Self-help for common problems
Before you make an appointment, check our page on self-help for common medical problems
Worried about your appointment?
Depending on your problem, we may offer a telephone call but will always ask you to come in for an in-person assessment if needed. Please say if you would prefer a face-to-face appointment. We will usually be able to offer you either although some of our staff will occasionally be working from home.
If English is not your first language, we can use translators to help you- this is a confidential translation telephone service offered by the NHS.
If you feel anxious waiting in the waiting room or find it overwhelming, let reception staff know as we have a quieter waiting area you can use. If you are autistic, you can download and print an "I am autistic" card from Autism UK to let staff know you may need a little extra support or a quiet space.
Non-urgent medical problems: using our online service
Registered patients can use this online form. The service only operates during working hours. You do not need to download an app or create an account. We will aim to reply within 2 working days and let you know the next steps.
Get a step-by-step demonstration of how to use the online form, or watch a YouTube Video
Reports, letters, and documents
Use this quick online form, email our office at bnssg.shsadmin@nhs.net or phone +44 0117 3302720 - option 2
Make an appointment by phone
Phone +44 (0)117 3302720 and select option 1.
If you have an urgent problem, call as early as you can from 8.45 am
If your problem is not urgent, you can book ahead or use the online form instead.
Our reception team may ask you some questions about your problem so that they can give you an appointment with the right person. Depending on your problem, we may also recommend getting help from a chemist or other service.
Make an appointment online
You will receive a text from us once your registration with the Students' Health Service is complete. You can then register to book appointments, order prescriptions and see your medical record by downloading either the NHS App or Patient Access.
If you are an international student you may need to come in to the practice to get a "linkage key" which will allow you to see your full record.
The online booking system shows available appointments. It also shows the names of the doctors or nurses. You can book appointments a few weeks in advance. You cannot book coil or implant fitting or same-day appointments online - instead, make an appointment by phone.
Appointments with other clinicians
When you telephone the practice, our care navigators may ask you a few questions about your problem in order to choose the best person for you to see. In addition to GPs and nurses, we have pharmacists working with us who can do medication reviews. We also have First Contact Physiotherapists for joint problems and injuries and experienced Mental Health Nurses.
Check your own blood pressure and weight without an appointment
Behind a screen in our waiting room is the "Clinical Corner". This is where you can check your own blood pressure, weight and pulse using the machine. The results will be added to your records for your doctor or nurse to see. You can use this without any appointment any time we are open during the week.