Guidance for new staff

See the IT induction for new staff Sway presentation

Computer registration

Once a new staff member is registered in the staff database it then takes two working days for computer registration to be active. You will need your University username and password to access the majority of services, including our internal staff and student IT Services site. Details of how you can find your username and set your password can be found below.


The University username format is ab12345, made up of:

  • Two alpha characters
  • Two digits for the year in which the account is created
  • Three numerical digits

On your first day, you should be provided with your staff username. You can find your username in the Contact Directory, the first part of your email address (before the @) is your University username.

Please note: When signing into Outlook email or other Microsoft 365 services you should submit your username with the '' included eg.


Once you have your username you can use the online Password Reset tool to choose your password. Please note that the password reset tool relies on the staff database having a record of your personal email or mobile number to verify your identity. If those details are not included you will need to contact the IT Service Desk to get your password.

To access most online services you will need to use your University username and password.

You can change your password (UoB only) at any time. If you forget your password, you can reset it online using the Password Reset tool or you can visit the IT Service Desk.

Single Sign On service

You will use your University username and password to access most services, many of which use our Single Sign On service.

About IT Services

IT Services provides support to staff and students via the IT Service Desk who review requests and either respond or assign to teams.

We also have Faculty IT support teams available to help and IT Business Partners (UoB only pages). 

In addition, IT Services supports the activity of the University through the management of a robust infrastructure and systems development. We also support teaching and research through the Advanced Computing Research Centre and Research IT and Specialist Computing team.

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