Software Management Policy (ISP-13)

  1. Introduction
  2. Scope
  3. Policy
  4. Further Guidance

1. Introduction

This Software Management policy is a sub-policy of the Information Security policy (ISP-01) and sets out the principles and expectations for the security aspects of managing software.

2. Scope

This policy applies to all University-owned systems and any third party systems managed on behalf of the University, anyone responsible for installing and managing software on University systems, and anyone using software installed on a University system.

2.1 Definitions 

Software management - any procurement, development, installation, regulation, maintenance or removal of software that takes place on systems owned by, managed by or for the University.

Software asset - all software, software licences, support and maintenance agreements used within the University.

Software manager - Any individual installing software on University systems is considered a Software Manager.

University systems - includes all University-owned devices that are able to be programmed to run logical operations or arithmetic. This includes but is not limited to laptops, desktops, tablets, smartphones, wearables, physical and virtual servers and network infrastructure, on or off premises.

3. Policy 

3.1. General Software Management Principles

All software, including operating systems and applications, must be actively managed.

There must be an identifiable individual and deputy, or organisational unit, taking current responsibility for every item of software formally deployed.

Individuals installing software from non-University managed software repositories are responsible for the active management of that software instance.

Those responsible for software must monitor relevant sources of information that may alert them to a need to act in relation to new security vulnerabilities.

Software managers are responsible for ensuring the ongoing security of their software and must apply security patches in a timely manner or with other compensatory control measures taken to mitigate risk and in accordance with prevailing University standards or framework compliances. 

Installation, maintenance and removal of software should follow IT Service Management processes.

3.2. Software Procurement

Due diligence for software procurement should be conducted in accordance with the Outsourcing and Third Party Compliance Policy (ISP-04).

At the time of software procurement, the basis of future support and the expected supported lifetime of the product should be established. It is important to have the assurance that manufacturers will provide updates to correct any serious security vulnerabilities discovered in future.

3.3. Software Installation

Checks should always be made that there is a valid licence before installing software and users advised of any special conditions regarding its usage. All software licenses must be notified to the appropriate software license manager.

Managed installs should be used wherever possible - in line with current procedures to ensure software is maintained and use of individual administrative privilege is limited.

Software assets and other software files must be stored securely and managed effectively.

Software must not be put into active use on University systems unless a department or group has assessed and committed to providing sufficient resourcing for its ongoing management. Appropriate assessments or tests should be made to avoid new software causing operational problems to other systems on the network.

3.4. Software Regulation

Use or installation of unlicensed software or using software for illegal activities constitutes a disciplinary offence.

Use of software that tests or attempts to compromise University system or network security is prohibited unless authorised by the Chief Information Security Officer for the duration of those tests.

Use of software that causes operational problems that inconvenience others, or that makes demands on resources that are excessive or cannot be justified, may be prohibited or regulated.

Software found on University systems that incorporates malware of any type, or that does not conform to the restrictions outlined in this policy, is liable to automated or manual removal or deactivation.

The installation and use of software will be monitored by IT Services to ensure we are fulfilling our licencing obligations. The University needs to ensure it is maximising the value of its software assets.

For further guidance on the use of University software and other facilities, refer to the Acceptable Use Policy (ISP-09).

3.5. Software Maintenance

Software must be actively maintained to ensure the ongoing security of the software and security patches must be applied in a timely manner, proportionate with the risk and impact, or with other compensatory control measures taken to mitigate risk.

Systems running software, including the operating system, which are not being maintained adequately and which may be presenting a wider risk to security, are liable to have their University network connectivity restricted.

3.6. Software Removal

Software that is not licence-compliant must be brought into compliance promptly or uninstalled.

Software that is known to be causing a serious security or compliance problem, which cannot be adequately mitigated, should be removed from service. IT Service Management process must be followed.

When decommissioning a University system, or a system managed on behalf of the University, for disposal or re-use, appropriate measures must be taken in relation to any software stored on it. Software must be removed, where not doing so could lead to breaking the terms of its licence. 

3.7. Permitted, Regulated and Prohibited Use of Software

The University must comply with its overriding legal and contractual obligations. Some of these obligations affect software and the uses to which it may be put. The Chief Information Officer has responsibility for IT at the University and this may include the prohibition of particular software.

4. Further Guidance

Acceptable Use policy (ISP-09)

Outsourcing and Third Party Compliance Policy (ISP-04)

IT Service Management Process


Software Management policy (ISP-13), version 3.0

Last reviewed: October 2023. Next review: October 2024.
This policy is also available as a PDF: ISP-13 Software Management (PDF, 144kB)