Photo upload tips

What's the problem?

It is important that the file image is big enough, but not too big, so that that we have a good quality image to print on your UCard. Your photo must be a true likeness and should not be manipulated with AI or filters.

Here's what to do if you see one of these error messages.

Your login attempt was not successful. Your details were incorrect.

Please note that Multi-factor authentication (MFA) is required to be set up on your computer/device before attempting to upload your photo to our online photo portal. Please see more information and how to set up MFA here: MFA | Information security | University of Bristol If you have any problems with setting up MFA on your computer/device please contact IT for support.

The file you have supplied is not valid. It must be in JPEG or JPG format

On your computer/device select the JPG picture format, save the image and try to upload the photo again.

Upload error – Landscape format

You will not be able to upload a landscape photo, a warning message will appear:

Image must be portrait

Please upload an image in portrait not landscape format, please chose another photo to upload or use your computer/device to change the image format.

Upload error – The image is too small

You will not be able upload an image where the file size is too small. A warning message will appear:

File size is too small
Image must be more than 390 pixels wide
Image must be more than 520 pixels high

Please upload a larger file. Please check the image dimensions as one or both dimensions will be too small. Use your computer/device to change the image size.

Image file size must be less than 10 Mb

With a digital camera or mobile phone, it is easy to create a very large file. But large images files can take a long time to upload and use a lot of storage space, so we have limited the upload size to 10 Mbyte. If your image is too big, use your computer/device to change the image size.