Lost or replacement cards and charges

Lost cards

If you think that you have lost your card or it has been stolen, please call Security Services on (0117) 92 87848, at any time, to immediately deactivate your card. All calls to this number will be recorded for security purposes.

If you subsequently find it, before you have requested a replacement card, it can be reactivated without charge.

Replacement cards

Replacement cards should be requested and collected in person from the Card Services unit. 

There is no need to pre-order, the whole process only takes 2-3 minutes to complete.


There is a charge of £10.00 (payable by card only ) to replace a card, 

There is no charge to replace a card