Contacts

The Accommodation Office

Contacting us about your accommodation offer

If you have any questions about your undergraduate accommodation offer the best way to contact us is by phone on:

+44 (0)117 954 6640

Please have your University of Bristol student number ready, to enable us to speed up your enquiry.

  • If you are contacting us because you are disappointed with your offer, please be aware that we are not able to change your offer to another residence. 
  • If you are contacting us because you have not yet received your offer, please note that offers are sent by email over the course of the day. It may take until 6pm to reach you, so please be patient and do not contact us to ask where you offer is before 6pm. Please also ensure you have checked your junk email folder before contacting us if you have not received your offer.
  • Please ensure you have read the details in your offer email on how to log in and access your offer carefully.  
phone line opening times
DateMorningAfternoonEvening
Wednesday 21 Aug 9:30 - 12:30 13:30 - 16:30 17:30 - 19:30
Thursday 22 Aug 9:30 - 12:30 17:30 - 19:30 17:30 - 19:30
Friday 23 Aug 9:30 - 12:30 17:30 - 19:30 CLOSED
Saturday 24 Aug CLOSED
Sunday 25 Aug CLOSED
Monday 26 Aug CLOSED
Tuesday 27 Aug CLOSED
Wednesday 28 Aug 9:30 - 12:30 13:30 - 16:30 CLOSED
Thursday 29 Aug 9:30 - 12:30 13:30 - 16:30 CLOSED
Friday 30 Aug Normal opening: 10:00-16:00 CLOSED
Saturday 31 Aug CLOSED
Sunday 1 Sept CLOSED
Monday 2 Sept Normal opening: 10:00-16:00 CLOSED
Tuesday 3 Sept Normal opening: 10:00-16:00 CLOSED
Wednesday 4 Sept 9:30 - 12:30 13:30 - 16:30 17:30 - 19:30
Thursday 5 Sept 9:30 - 12:30 13:30 - 16:30 17:30 - 19:30
Friday 6 Sept 9:30 - 12:30 13:30 - 16:30 CLOSED
Saturday 7 Sept  CLOSED  
Sunday 8 Sept  CLOSED  
Monday 9 Sept
onwards
Normal opening: 10:00-16:00

Please do not contact us by email about your accommodation offer as, due to the volume of enquiries we receive during the offers period, we may not be able to respond to your email before your offer aceptance deadline. 

Contacts not relating to Undergraduate accommodation offers are below:

Information for parents

We know it can be frustrating for you as a parent when we are not able to talk to you about a student. Our information for parents page has full details of our policies, including what we can do if you have serious concerns about a students welfare.

Accommodation Office

The Hawthorns
Woodland Road
Bristol
BS8 1UQ

Tel: +44 (0)117 95 46640
Fax: +44 (0)117 33 10547
Email: accom-office@bristol.ac.uk

Office opening hours

DayOffice opening hours
Monday 10 am - 4 pm
Tuesday 1 pm - 4 pm
Wednesday 10 am - 4 pm
Thursday 10 am - 4 pm
Friday 10 am - 4 pm
Edit this page