Parents and supporters: how to contact your student

We understand that sometimes you may want to contact your student but be unable to do so. We recognise our students as independent adults. Therefore we need their consent to talk to anyone outside the University about them, including parents and guardians.

What we are able to tell you

We cannot confirm to a third party including parents or guardians if someone is a student at the University, or their whereabouts. But we will follow up on any concerns raised.

We require all students to provide the details of an emergency contact when they register for their programme of study. This may be a parent, guardian or other responsible individual. We will use emergency contact details in very serious situations when it’s in the student’s vital interests that we do so.

Read our Confidentiality statement (PDF 107Kb).

If a student chooses to opt-in

We also ask students to opt-in and give consent for us to contact a designated parent, guardian or friend in situations that are not emergencies, but where we have serious concerns about their wellbeing.

Help we can offer

Find out what help and support we can offer. 

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