You should check that you have:

• used the correct University of Bristol student number,
• used the correct email address - this needs to be the email address you used when you applied the University,
• not included spaces at the end of your username or password.

If you have still not received an email within an hour of submitting your details, please contact us via email at student-accommodation@bristol.ac.uk. 

The activation link in your email may not be working due to one of the following reasons:

• The activation link will expire after one hour,
• You may have submitted your details more than once in a short space of time,
• The activation link only works once so if you click the link and then exit the browser without completing the login details, you will need to match your details again.

To generate a new activation link, you will need to wait at least two hours from the original email to re-submit your details.

If you have not received an email, you can still register on the Accommodation Portal from 1 February 2023.

To register, you will need to:

• go to the Register to the Accommodation Portal page,
• add your University of Bristol student number,
• add your email address - this needs to be the email address you used when you applied the University.

If you do not have this information, please contact us at student-accommodation@bristol.ac.uk. 

When you try to log in, please ensure you have:

• used the correct username - this is the same email address used when you registered your account, 
• used the correct student number - you can find these details on your ‘Invitation to register’ email,
• not put any spaces before or after your username and password.

If you have checked these things and you are still getting an error message when trying to log in, please contact us via email at student-accommodation@bristol.ac.uk.

If you have forgotten or need to reset your password, you can use the forgotten password page to rest your password.

Please ensure you use the same email address you registered with when requesting a password reset. If you do not receive the email after requesting a reset, please contact us via email at student-accommodation@bristol.ac.uk.

You will be locked out from your account after a few failed attempts of trying to log in. If this happens, you can use the forgotten password page to reset your password and log in.

If you do not receive the email after requesting a reset, please contact us via email at student-accommodation@bristol.ac.uk.

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