Where to get help

Research metrics cut across several Professional Services divisions. Find out where to get help for your issue.


The Library’s Research Support team can provide support and guidance to researchers in the following areas:

  • Responsible use of metrics
  • Cleaning up author profiles
  • SciVal training, including how to set up bespoke reports

Email lib-metrics@bristol.ac.uk to request support or SciVal deskside training. If you’re not sure which division you need, we can direct your enquiry to the appropriate team.


Contact the DREI Research Information and Evaluation team for advice on using research metrics in large or strategic grant applications, REF submissions, and grant reporting.

Social media

For information on how to use social media to enhance research impact, see the Social Media Support and Resources Hub.

Request help

Email lib-metrics@bristol.ac.uk for support and to request SciVal deskside training

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