Authors: Michael Ramone, Chris Fitch, Matt Vaughan Wilson, Colin Trend and Jamie Evans
Funded by: Money Advice Trust
Published by: Money Advice Trust
Publication date: October 2017

This guide aims to help gas and electricity suppliers to better identify, understand, and support consumers who are in vulnerable situations. It provides practical tools which can be used with consumers in a range of vulnerable situations. It also offers specific guidance on helping consumers with mental health problems, or with mental capacity limitations.