Authors: Jamie Evans, Chris Fitch, Sharon Collard and Colin Trend
Funded by: Money Advice Service
Published by: University of Bristol
Publication date: November 2018

This report aims to give a voice to debt advisers across the UK on their experiences of working with some of the most vulnerable people in our society. It presents new evidence on the day-to-day challenges that advisers face on the frontline - based on a nationwide survey of nearly 1,600 debt advisers. Alongside these challenges, we also present examples of best practice for working with clients in particularly vulnerable situations.