You should read the information and dates about your accommodation offer carefully, as you are required to complete certain actions in order to formally accept your room offer.
Once your accommodation offer has been made, you will need to formally accept it online. All rooms are allocated when the offers are made, there are no rooms left for moving people or changing rooms at this stage. Please note that we will only make you one offer, and you will need to formally accept the offer via your portal by the given deadline. If you miss the deadline you will lose your room and we may not be able to offer you another.
Accepting your offer
Check your offer carefully. When you accept your offer, you sign a tenancy agreement - a contract that commits you to pay rent at the rate shown for the duration of your tenancy. After you have accepted your offer, if you want to cancel your booking please read our cancellation terms.
Frequently asked questions about accommodation offers:
What if I'm not happy with the room/residence I have been offered?
It is important to note that we do not guarantee that your accommodation offer will be for any of the preferences you list in your application. This means some students will receive an offer for a room that was not one of their preferences. If this is the case for you we appreciate that you may feel disappointed but we ask that you understand that some residences/room types/locations are over subscribed and this means not everyone can get a place in them. Our system places students at random within the available residences.
If you are unhappy with your offer please be aware that all rooms are now booked. We have no available en suites remaining. We are unable to transfer your accommodation offer to another room or residence and we do not operate a waiting list. If you are unhappy with your room offer you can cancel it but you will need to look for accommodation in the private sector as we will not be able to make a second offer.
We ask you to please be open minded to your accommodation offer and understand that Accommodation Office staff cannot amend it for you.
What if I've found someone to swap accommodation offers with?
We know that when the accommodation offers are made there can be a lot of chat on social channels about swapping your accommodation offer with another student, but it's important to know that we cannot facilitate these swaps.
We understand that this can be frustrating as swapping offer may seem like a simple request - however at the time of making the offers, we are in the process of housing over 7500 students for the start of term. This is a huge task that involves a small team working long hours over several weeks, and we do not have the resource available to adminster requests to swap offers.
At this stage, the priority for any rooms that do become become available is given to students with health needs and/or disabilities.
I wanted an en suite but didn't get one, can I still get one?
Each year the number of applicants for en suite rooms is higher than the number of en suite rooms that are available. In 2018 we had around 2200 en suite rooms available, and received 3000 applications for them. This means that unfortunately, some people who have applied for an en suite will not be offered one. We are not able to move you to an en suite because at this stage they have all been allocated.
I've been offered a catered room, but I wanted self-catered, can I change?
Each year the number of applicants for self-catered rooms is higher than the number of catered rooms that are available. This means that unfortunately, some people who have applied for self catered accommodation cannot be offered it. We are not able to move you to self catered accommodation at this stage because at this stage nearly all have been allocated.
The room you have given me isn't suitable due to my health needs
If you did not declare a health or disability need in your accommodation application and have been offered a room that you feel is not suitable, please contact us. At this stage we may not be able to find a suitable room and although we will try to accommodate late health declarations we cannot guarantee a suitable room will be available. You will be required to provide medical evidence in support of your health requirements.
If you did declare a health need but feel your allocation is not suitable, please contact us.
I've accepted my accommodation offer, what happens next?
Once you've accepted your offer, naturally you'll start to think about moving in to your new home! Your offer will contain a lot of information about your new residence, including the terms and conditions of living in University-allocated accommodation and the rules and regulations for your residence. You should take the time to read this information before you arrive so that you know what is expected of you as a tenant of the University. Visit the online guide page for your residence for all the information about living in your residence and moving in with us.
After you've accepted your offer see your online induction to living in University allocated accommodation in your portal. Visit our arrivals and moving in page for more information and the next steps for you to think about.
You don't need to pay any accommodation fees at this stage, as long as you have accepted your offer of accommodation you will receive an invoice after you have fully registered at University.
If you have any questions about your undergraduate accommodation offer the best way to contact us is by phone. For contact details and the opening times of our phone line, please visit our contacts page. Please have your University of Bristol student number ready, to enable us to speed up your enquiry.