As of 1st January 2022, all international couriers require a completed customs declaration (either a CN22 or CN23) for relevant items:
Letters and Large Letters
A customs declaration is NOT required if sending personal correspondence, commercial invoices or shipping documents. A customs declaration IS required if sending goods or gifts – e.g. magazines or books
Letters and Large Letters will be sent via Royal Mail unless otherwise requested. Please note that items sent internationally will NOT be sent on a tracked service unless requested
For further information please click the link : here.
Special Delivery
Parcels
Generally a customs declaration will always be required
We recommend parcels should always be sent on a tracked service and ideally this should be via a department’s DHL account, this will ensure the sender has full access to costs and tracking information. If your department does not have a DHL account, please refer to the DHL web page which provides details how to set one up. The Post Room DHL can be used where no other account can be accessed
We recommend always insuring any parcels to cover the value of the goods contained
It is your responsibility to complete the appropriate form and attach it to the mail piece prior to collection by the Post Room. The form you require will depend upon the value of the goods being sent:
Failure to complete a Customs Declaration could lead to a significant delay in despatch, it may be possible the item cannot be sent at all. The Post Room will make every effort to contact the sender if the details are available. Where the sender’s details are not available, it will be necessary to open the item to determine the contents in order for a Customs Declaration to be completed on the sender’s behalf. Please note, this will only be done under exceptional circumstances
Please note that when sending via Royal Mail, any VAT charges, customs charges or customs handling charges will be passed on to the recipient. There is currently no mechanism available to the University for Royal Mail surcharges to be passed back to the sender. When sending via DHL, you can make a choice whether these charges are paid by the recipient or whether they are passed back to the University. If sending via the Post Room DHL account, these charges will always be passed to the recipient unless a request is made to the contrary.
