Incentive design and public service outcomes

On-going

Funder: ESRC / Leverhulme
Staff: Simon Burgess, Carol Propper, Marisa Ratto, Stephanie von Hinke Kessler Scholder, Elisa Sicuri

We are continuing to exploit our data collection around the introduction of performance pilots in some large government agencies. We are completing work on the ways that incentives work through affecting both workers and managers. The results for the agency we study show that the appropriate allocation of staff to tasks by managers is more important than greater effort by workers. New research on the theory of performance monitoring includes analysing the implications of performance measures over different tasks, and the design of incentives when workers work in teams.