Update your details, and get online access to records

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Update your details

Keep your contact details up-to-date.

If we need to contact you we will phone you or write you a letter.

Hospitals usually send appointments by post. If you miss your appointment due to a wrong address, you will need to be referred again which can often lead to long delays.

If you change your address or phone number, tell us: complete a change of contact details form.

Online access

The NHS App and Patient Access are two online services available to patients. You will find they save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and frequent prescriptions.

Both online services are quick, easy and convenient to use from a smartphone, tablet or computer, and can be accessed 24 hours, 7 days a week.

We can only grant online access to patients aged 16 years and over. We cannot grant online access to third parties, such as parents or carers. 

To view your Covid vaccination passport you only need to download the NHS App. 

The NHS app

The NHS app provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet. Use the NHS App to:

  • access your Covid vaccination passport
  • check your symptoms with the NHS symptom checker
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • register to be an organ donor
  • choose how the NHS uses your data
  • view parts of your medical records securely (see Detailed Online Access section below)

How to register for the NHS App

Download the NHS App and log in to your NHS account.

As part of the set-up process, they will carry out checks to confirm your identity. The App will then securely connect to information from the practice. To keep your access secure, the App will send a security code to your phone each time you use it. If you have any issues using or downloading the app, check NHS App help and support.

If you need extra help with the NHS App, contact the NHS App Support Team.

Patient Access

Patient Access is a website and mobile app in partnership with the NHS which gives you access to a range of GP services online, as well as access to your health records. Registering for the Patient Access service is easy and takes just a few minutes.

Patient Access online services allow you to:

  • access your Covid vaccination passport
  • order your repeat prescriptions
  • book a routine appointment
  • cancel an appointment
  • change your contact details
  • review your medications and known allergies
  • view parts of your medical records securely (see Detailed Online Access section below)

If you need extra help with Patient Access, visit Patient Access online support.

How to Register for Patient Access

Register for Patient Access.

Once you have registered you will need to visit the surgery to confirm your photo ID and proof of address with reception so we can generate your Linkage Key, ODS Code and Account ID. These documents contain instructions on how to link your Patient Access account to the surgery.

Detailed online access to medical records

If you would like to use the NHS App or Patient Access to view parts of your medical record you will need to complete an Access to Records Application.

With detailed online access to your medical records you can access an up to date version of parts of your electronic GP medical record including information about medication, allergies, vaccinations, previous illnesses and test results.

You can also use your online access account to book appointments and order repeat prescriptions.

Detailed online access allows you access through your secture online account to: 

  • book appointments
  • request repeat medications
  • view parts of your medical record:
    • medications: you will be able to see the medications you are currently taking. If you want to request any repeat medication you will be able to do so from this screen. There is also a link to Patient.co.uk which has further information about your medication.
    • allergies/adverse reactions: you will be able to see what allergies you suffer from and what if any adverse reactions you have had (i.e. to medication). There is also a link to Patient.co.uk which has further information about your allergies.
  • immunisations: you will be able to see any immunisations/vaccinations we have a record of and the date you had them. If you are an overseas patient, or if we did not receive your full record electronically, your immunisation history may not be complete. If you need your full immunisation history and believe it to be incomplete, contact us so that we can check any paper records that we hold for you.
  • problems: this section shows you your current and past coded medical problems.
  • consultations: you will be able to see a record of your recent consultations (coded data entry only, not text entries).
  • test results: you will be able to view your test results once they have been reviewed by your doctor. You will see a value, a range and a comment that has been added by your doctor. Use lab tests online guides to help you understand test results.
  • values: you will be able to view values such as your height, weight and blood pressure.

Rights of access to see your medical records

In accordance with the Data Protection Act 2018, GDPR General Data Protection Regulation 2016 and the Access to Medical Records Act, you can request to see copies of your medical records. Requests can be made to any part of the practice but should be directed via the reception team.

In accordance with the General Data Protection Regulation therefore, patients (data subjects) have the right to access their data and any supplementary information held by Students’ Health Service. Data subjects have a right to receive:

  • confirmation that their data is being processed
  • access to their personal data
  • access to any other supplementary information held about them.

To access your medical records

To get full access to your medical records, including documents, complete the online access application form.


Once the relevant application form is submitted to the Practice, we aim to process the request within 28 days. The maximum time for processing a request is one calendar month. The Practice will contact the applicant if there are any queries and when the application is complete.


There may be occasions when the data controller (Students’ Health Service) will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person. 

Data Controller

We, at the Students’ Health Service situated at Hampton House, Cotham Hill, Bristol, BS6 6AU, are a Data Controller of your information. This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient.

Data Protection Officer

The surgery’s Data Protection Officer is:

Kelly-Anne Gast
Avon Local Medical Committee,
14a High Street, Staple Hill,
Bristol, BS16 5HP
Tel: 0117 9702755

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