Contact us

24-hour phone service

• 0117 428 2100
• 82100 (internal)

IT Self Service Site (University only)

If you are a current member of staff or student, you can use the IT Self Service Site to:

• Report an incident
• Make a request for a service, such as ordering a laptop or getting access to a service
• Use the Knowledge Base facility to help you find the information you need
• Keep track of your IT incidents and service requests in the My Items area.

More support options

• The IT Counter provides technical help and allows staff and students to collect and drop off IT devices and accessories.
• If you are a current member of staff or student, you can see our full support options on our internal IT Services SharePoint site.

Form for overseas students reporting issues accessing their University account/specific University systems, or for reporting issues with the University website

This form is for the below purposes:

• For University of Bristol students who are overseas to report issues with their University of Bristol account and/or access to specific University systems (such as Blackboard, alumni mailboxes, CampusM, or the UoB app).
• To report issues using the University website whether you hold a University of Bristol account or not.

If you currently hold, or have previously held, a University account and are able to use the self-service site or call the Service Desk directly, please do so. Otherwise, complete the form.

Accessibility

If the above contact methods are not suitable for your needs, for example, if you have a disability that prevents you from accessing them, contact us for guidance using the accessibility form.