Authors: Chris Fitch, Jamie Evans, Colin Trend and Tim Farmer
Funded by: UK Cards Association / Finance & Leasing Association
Published by: University of Bristol
Publication date: June 2017

This guide provides lenders with a renewed focus, new insights, and new tools for working with and helping customers in vulnerable situations. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders. Read in conjunction with our first publication – Vulnerability: a guide for debt collection – it provides insights on vulnerability from across the credit cycle.