What to do if you have a complaint about the Global Engagement Division
Our goal is to exceed your expectations. However, we realise there are times when we do not meet our high standards.
We welcome complaints and view them as an opportunity to learn and improve for the future, as well as a chance to put things right for you.
To make a complaint about the activity of the Global Engagement Division, please contact us:
- Email: alumni@bristol.ac.uk
- Telephone: +44 (0)117 394 1046
Alternatively, you can write to us at:
Global Engagement Division
University of Bristol
31 Great George Street
Bristol
BS1 5QD
UK
What we will do
We will work hard to fix problems and mistakes and address your concerns.
Everyone in the Global Engagement Division will know what to do if a complaint is received, and we will treat you with courtesy and respect.
Once you submit a complaint, we will keep you informed of progress and provide you with a prompt and fair response as soon as we can. We will also tell you who to contact if you wish to escalate your complaint.
All information relating to your complaint will be handled sensitively and we will follow our data policy.
If your complaint relates to the activity of another part of the University, we will work hard to identify the correct person for you to contact.
We are committed to learning from every complaint and, where appropriate, change our practices to make sure we do better in the future.
When we can't help
There are some situations in which we will not be able to address or respond to your complaint:
- If you do not provide us with your contact details.
- If the complaint is deemed to be abusive, prejudiced or offensive.
- If the complaint is deemed to be harassing a staff member.
- If your complaint isn't related to the activities of our team.
Complaints about fundraising
The way we fundraise is governed by our fundraising commitment, which complies with the key principles of the Fundraising Regulator's Code of Fundraising Practice.
If your complaint relates to our fundraising activity, and you do not believe our response to your complaint is satisfactory, you may contact the Fundraising Regulator.