What's in the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Chest of drawers
• Mirror
• Curtains/blinds.

En suite bathrooms:

• Shower
• Toilet
• Washbasin
• Mirror
• Vanity light.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Cooker
• Oven
• Fridge-freezer
• Sink
• Microwave
• Kettle
• Toaster
• Dining table and chairs
• Cupboards and storage
• General waste and recycling bins.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the main door is via UCard or pin code. A key provides access to the flats and bedrooms.

Bike storage

Bike storage is located in the undercrofts by the doors to the residences. Bicycles must be locked to the hoops provided within the storage area.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located in the car park to the rear of the building.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly at Richmond Terrace

The assembly point for Richmond Terrace is on Hanover Lane. This is across the road from the entrance to 30-35 Richmond Terrace and to the left.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First aid boxes are located at the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

Prices

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre who will be able to let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428 3301

Email: resilife-west@bristol.ac.uk

If you have lost your key, you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the West Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect mail

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, your postal address is:

Your name, room/flat number, 30-35 Richmond Terrace, BS8 1AD.

You should collect these items from your pigeonhole in the Manor Hall computer room. Your mail will be stored alphabetically in either post boxes or on shelving, depending on whether it is a letter or a parcel. You will need the door code to enter the computer room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, West Residential Village Student Support Centre, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

You will be emailed when an item of recorded mail is received. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and for identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged via the Accommodation Portal. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.

You will need to provide your building name, room number and details of the problem.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

There is a common room for all residents to use which is located on the ground floor of staircases 6 - 11. This is normally available to residents 24 hours a day.

‌

The Student Accommodation Code