What's in the room 

• Bed with mattress
• Desk
• Desk chair
• Mirror
• Wardrobe
• Bedside table
• Shelves
• Desk lamp
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen in self-catered accommodation

• Oven
• Hob
• Sink
• Microwave
• Toaster
• Kettle
• Cupboards and storage space
• Dining table and chairs
• General waste and recycling bins.

Pantry in catered accommodation

• Sink
• Microwave
• Kettle
• Toaster
• Cupboard and storage space.

Bathrooms

• Shower
• Toilet
• Wash hand basin
• Mirror
• Toilet brush
• Bin.

Find out what you should bring with you and items that are not permitted.  

Access to the building

Access to the building is with a 4-digit pin. This must not be shared. A key will be issued for your room.

Bike storage

Bicycles may be brought and stored in the bicycle sheds, located in the undercroft of J and K blocks. Access is by UCard only.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering

Students living in catered or self-catered rooms have the option of purchasing additional food and drink packages. Learn more about the packages available on the kitchens, catering and meals page.

Dining at Hiatt Baker Hall

The dining hall is located in Badock Basepoint, in Badock Hall, approximately a five-minute walk. You need to bring your Source dining card with you and scan the card at the till.

Visit the kitchens, catering and meals page to find out more about meals in catered accommodation, including:

• what to do if you lose your Source card
• how to order a meal in advance
• how to report dietary requirements and allergies.

Mealtimes

Monday to Friday (during term time)

Breakfast: 7:30 am to 9:30 am
Evening meal: 5:30 pm to 7:30 pm

Saturday and Sunday (during term time)

Breakfast: 8 am to 11 am (continental is 8 am to 9 am and cooked breakfast is 9 am to 11 am)
Lunch: Midday to 1:30 pm

A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located next to the main building and behind the library building.

Fire safety 

Find out more about fire safety in University accommodation.

Fire assembly point at Hiatt Baker Hall

The assembly point for Hiatt Baker Hall is on the grassy bank behind the main building, next to the Source Café.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First aid boxes are located in the North Village Student Support Centre.

You should report an accident or near miss to the North Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

The launderette can be found in K Block.

To gain credit you must download the Washstation app. Full instructions are shown above the machines. 

Prices:

• Washing: £2.30
• Drying: £0.80

If you have any problems with the washing machines, contact Washstation for free on 0800 141 2331. This number is also on the machines.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, call or visit your North Village Student Support Centre who will be let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428 3300 (24 hours a day)

Email: resilife-north@bristol.ac.uk

If you access your room with a key

If you have lost your key you will be charged a replacement fee of up to £35 per key.

If you lose your keys three times, your lock will be considered insecure and will need to be replaced completely. 

If you access your room with a UCard

If you have lost your UCard, the Student Support Centre will issue you with a short-term replacement card, which is valid for up to 72 hours.

You must report your lost card to Security Services immediately and get a new card from Royal Fort Lodge. Read more about what to do if you have lost your UCard.

Lost property

Lost property will be kept in the North Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect mail 

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Hiatt Baker Hall, Parrys Lane, Bristol, BS9 1AD.

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, North Residential Village Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and to use as identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the Pay your fees page.

Request a repair

Request a repair or maintenance using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

You will need to provide your building name, room number and details of the problem.

If you request a repair, we will deem that notice has been given for staff or contractors to get access to your room or residence. Maintenance staff will always carry identification and you should ask to see it.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces

Communal areas

The common room in Hiatt Baker is located on the first floor of the main building. It has two full-sized snooker tables and a pool table room.

Library and study areas

There are 5 study rooms located next to A block.  The lower ground floor has an accessible work area with adjustable height tables.

Music facilities

There is a grand piano in the dining hall that can be used for practice at any time of the day.

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The Student Accommodation Code