What's in the room

• Bed with mattress
• Bedside table
• Underbed storage
• Wardrobe
• Desk
• Desk chair
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchens

• Electric oven and hob
• Fridge freezer
• Table and chairs
• Cupboards and storage space
• Kettle
• Toaster
• General waste and recycling bins.

Bathroom and shower facilities

• Showers
• Toilets
• Washbasins
• Towel rail
• Mirror
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

You can access this residence with a key fob.

Bike storage

Bike storage is located in the basement below the south/west block next to the laundry room. Residents can access the bike storage via a code that can be obtained from reception.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

The flats will be cleaned once a week by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Emergency and out of hours contacts for Deans Court

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Dean's Court

The assembly point for Dean's Court is located at the bottom of St. George's road by Brunel House.

Fire alarm testing

Fire alarms will be tested every Friday from 2 pm. You do not need to evacuate during a fire alarm test.

First aid

First aid boxes are located at the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Connect to the internet

The internet provider for your residence is ResNet.

To get wifi access using the ResNet network, visit my.resnet.bristol.ac.uk and follow the link to create a key.

A personal key will be emailed to you; do not share this with others. You are responsible for any use or misuse via this account.

Laundry facilities and costs

Prices

Lost keys or locked out

If you are locked out or have lost your room key, contact reception and a member of staff will let you back into your room.

Reception telephone number: 020 8825 1069
Email: student.enquiries@a2dominion.co.uk

If on-site staff are unavailable, call the duty warden on +44 (0)7880 700264.

If you have lost your key, you will be charged a fee for a replacement. You must pay the fee within seven days unless the original key is found.

Lost property

Lost property will be kept at reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

The postal address is: Your name, your flat/room number, Dean's Court, St George's Road, Bristol, BS1 5UL.

All post will be distributed to the letterbox for your flat.

For larger mail or parcels that need a signature, couriers will need to phone you so you can collect it from the entrance.

If you know you are not going to be in when a delivery arrives, you can arrange for the item to be delivered to one of several local collection points in the area. A member of staff can let you know where they are.

All post received for students who are no longer living at Dean's Court will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be reported. Speak to staff at reception or email student.enquiries@a2dominion.co.uk.

If it's outside of office hours (9 am to 5 pm) or an emergency, phone +44 (0)7880 700264.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces and facilities

The common room is located on the ground floor next to reception by East Block. It has a small study space, a kitchenette, and a television. This is open 24/7.

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The Student Accommodation Code