What's in the room

• Bed with mattress
• Bedside table
• Underbed storage
• Wardrobe
• Desk
• Desk chair
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal area

Kitchen

• Hob
• Oven
• Fridge freezer
• Dishwasher
• Kettle
• Toaster
• Microwave
• Coffee table and chairs
• Cupboard and storage space
• General waste and recycling bins.

Bathroom

• Showers
• Mirror
• Toilet
• Sink with tap
• Light
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the main building is with a wristband.

Bike storage

Bike storage is located near Reception on the ground floor and next to the entrance to the social spaces. You can access the bike storage in the lobby areas from either the front and back entrance.

Bike are stored on a first-come-first-served basis due to there being only 10 bike spaces available. Please ensure you bring your own bike lock.

Find out more about bike storage in University accommodation.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flats will be cleaned every two weeks by staff.

Find out more about cleaning, recycling and rubbish in University accommodation.

Recycling bins

At the base of K block, next to the laundry.

Emergency and out of hours contacts for Culver House

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Culver House

To the rear of the building on Culver Street (opposite Unite House).

Fire alarm testing

Fire alarms will be tested every Tuesday at 2 pm. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located at the West Village Student Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

Wi-Fi connection

1. Go to signup.ask4.com
2. Follow the signup process. You will need to provide your flat and room number.

Wired connection

1. Connect the ethernet cable from the device to the wall socket
2. Go to signup.ask4.com
3. Follow the signup process. You will need to provide your flat and room number.

Add additional devices

1. On the new device, log into myaccount.ask4.com
2. Select Enable this device.

If you do not have a web browser on your device, you can add your device's MAC address at myaccount.ask4.com to get connected instead.

Get the app

Install the ASK4 app to manage your account and get any help or support your need. Search ASK4 support in the App Store or Google Play.

This content is also available at support.ask4.com.

24/7 support

• Live chat at support.ask4.com
• Email: support@ask4.com
• Phone: 0114 303 3232
• Text: 0786 001 8096 to request a call back
• Get 'ASK4 Diagnostics' from the App Store or Google Play
• ASK4 Support on Facebook
• @ask4support on Twitter

Lost keys or locked out

If you are locked out, press the intercom or phone our 24 hour emergency number for reception to access the building.

Reception telephone number: +44 (0)117 954 4807
Email: culverhouse@capitolstudents.com

If you have lost your key, you will need to show ID to staff at reception.

If during office hours, you can be reissued a replacement key fob/card.

If outside of these times, you will be let into your flat and room once you have shown ID. You can go to reception to pick up a new key when reception is open. The office hours are usually 9 am to 5 pm Monday to Friday.

Outside of these office hours, Security provides 24 hour cover at the reception desk.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at Culver House.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, Capitol Students, Culver House, 26 Park Street, Bristol, BS1 5JA.

All mail will be sorted at reception. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect.

All post received for students who are no longer living at Culver House will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged via the Capitol Students Maintenance Portal. The onsite maintenance team will respond to the issue as soon as possible.

If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

Culver House has several social spaces, including: 

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The Student Accommodation Code