What's in the room

Bedrooms typically contain:

• Bed with mattress
• Wardrobe
• Chest of drawers
• Desk
• Desk chair
• Lamp
• Shelves
• Mirror
• Wash hand basin with mirror (where applicable)
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal area

Pantries

• Fridge
• Sink and draining board
• Toaster
• Kettle
• Microwave
• Cupboard and storage space
• General waste and recycling bins

Bathroom and shower facilities

Bathrooms in Clifton Hill House are unisex.

There are at least two toilets per flat/floor, and one to three showers depending on the number of residents sharing the facilities. Floor sizes vary from six to 12 residents. Some floors contain baths.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the main building is via UCard, or pin code. Access to the residential wings and bedrooms is via key.

Bike storage

A bike shed is located underneath the main building which is accessible via the side gate in the upper car park. Keys can be obtained by request at reception. A replacement key will cost £35.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering

Students living in catered or self-catered rooms have the option of purchasing additional food and drink packages. Learn more about the packages available on the kitchens, catering and meals page.

Dining hall at Clifton Hill House

The dining hall is located in the main building. You need to bring your Source dining card with you to the dining halls and scan the card at the till.

Visit the kitchens, catering and meals page to find out more about meals in catered accommodation, including:

• what to do if you lose your Source card
• how to order a meal in advance
• how to report dietary requirements and allergies.

Mealtimes

Monday to Friday (during term time):

Breakfast: 7:30 am to 9:30 am
Evening meal: 5:30 pm to 7:30 pm.

Saturday and Sunday (during term time):

Breakfast: 8:00 am to 11:00 am (continental is 8:00 am to 9:00 am and cooked breakfast is 9:00 am to 11:00 am)
Lunch: Midday to 1:30 pm

A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about cleaning, recycling and rubbish in University accommodation.

Recycling bins

Old Clifton and Calendar: To the right of the main entrance, at the back of the kitchen.

Fry Wing: In the lower car park underneath the walkway. 

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Clifton Hill House

The assembly point for Clifton Hill House is outside the front of the building or in Clifton Hill House garden.

Fire alarm testing

Fire alarms will be tested every Wednesday at 10 am. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located in the dining hall and at the West Village Student Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

There are 4 washing machines and 4 tumble dryers available on site, in the basement of Fry Wing.

You will need to download an app to your phone and create an online account to add credit. Comprehensive instructions are above the machines. Machines are operated by Wash Station.

Prices:

• Washing: £2.30
• Drying: £0.80

If you experience any problems with the washing machines then please contact the suppliers, Wash Station, direct on their Freephone helpline: 0800 141 2331. This number is also on the machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre who will be able to let you back into your room. You will need to provide identification.

Contact telephone number: +44 (0)117 428 3301 (24 hours a day)

Email: resilife-west@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the West Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

You should collect these items from the post room or pigeon holes for your residence. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, West Residential Village Student Support Centre, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and to use as identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged via the Accommodation Portal. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.

You will need to provide your building name, room number and details of the problem.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces

The Bar and Junior Common Room (JCR) are located in the lower ground floor of the main building. There is a large stage, comfy seating areas, TV, pool and table tennis tables and a piano.

There is a library/music room with two computers and a printer. The SU Living Room is located on the first floor of the Callandar building and it has a large study space.

There are tennis courts which students can use. These can be booked via West Village Student Support Centre.

‌

The Student Accommodation Code