What's in the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Chest of drawers
• Bedside table
• Mirror
• Under bed storage
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal area

Kitchen

• Oven
• Hob
• Microwave
• Fridge freezer
• Dining table and chairs
• Toaster
• Kettle
• Cupboard and storage
• Vacuum cleaner
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Toilet brush and holder
• Towel rail
• Mirror
• Bin.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the main building is with a key fob.

Bike storage

Bike storage is located on the first floor near the laundry room and side exit.

You are required to register your bike at the reception before being granted access to the bike stores.

You will be given a key fob on arrival which will allow access to the bike storage.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flats and shared areas will be cleaned every two weeks by staff.

Find out more about cleaning, recycling and rubbish in University accommodation.

Recycling bins

In the side car park.

Emergency and out of hours contacts for Unite House

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Unite House

The assembly point for Unite House is on the other side of the road at the front of Hatchett and Denmark Street.

Fire alarm testing

Fire alarms will be tested every Tuesday at 3:30 pm. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 1 minute, you must evacuate the building immediately.

First aid

First aid boxes are located at the West Village Student Support Centre and in the reception at Unite House.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

How to connect to the internet

When you first arrive at your accommodation:

1. Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
2. Open your preferred web browser. If your browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you.
3. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.

You will automatically opt into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Check your settings to find out more information on your connections.

Issues connecting to the internet

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure.

If you have any issues connecting, contact Glide on 0333 123 0198 or 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

There are two laundry rooms in Unite House. One is located in the front half of the building near to the side exit and bike store, the other is in the back of the building on the right-hand side near the back lift.

Machines operated by Circuit. You can pay for washing facilities using either a top-up card or the Circuit App.

Prices:

Washing: £3.90
Drying: £1.90

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will let you back into your room.

Reception telephone number:  +44 (0)117 922 7120

Email: unitehouse@unitestudents.com

If on-site staff are unavailable, contact the Unite 24-hour emergency contact centre using the call point at reception, or by phoning 0300 303 1611.

If you have lost your key, go to reception with your ID to get a replacement. You will be charged for a replacement key card.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at Unite House.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, Unite House, Frogmore Street, Bristol, BS1 5NA.

All mail will be distributed to the letterbox for your flat in reception. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. Photo ID will be required.

All post received for students who are no longer living at Unite House will be destroyed.

You can arrange for groceries to be delivered to Unite House but you must be available to collect them from the delivery driver when they arrive.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged via the MyUnite app. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Request a repair using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category to tell us roughly what’s affected by the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website.

Social spaces

The common room is a large communal area which is open 24/7 and has sofas, study desks, TV, table tennis, pool table and vending machines.

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The Student Accommodation Code