What's in the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Shelves
• Mirror
• Bedside table
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal area

Kitchen

• Oven
• Hob
• Fridge freezer
• Microwave
• Kettle
• Toaster
• Dining table and chairs
• Sofa
• Cupboard and storage
• Iron and ironing board
• Hoover
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Toilet brush and holder
• Wash hand basin
• Towel rail
• Mirror
• Bin.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the main building is with a key fob.

Bike storage

The bike storage is to the left of the reception desk and down the corridor, behind a door labelled 'The Bike Store'.

If you bring a bike, we will ask for you to fill out a bike form and provide you with access. The bike store door can be opened with a standard key card.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flats will be cleaned every two weeks by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Just off the courtyard.

Emergency and out of hours contacts for Orchard Heights

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly at Orchard Heights

The assembly point for Orchard Heights is on Frogmore Street, directly opposite the main front entrance.

Fire alarm testing

Fire alarms will be tested every Tuesday at 12 noon. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located at reception and in the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

When you first arrive at your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

Issues connecting

Contact Glide on 0333 123 0198 / 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

The laundry facilities are next to the Unite Common Room (above reception).

Machines are operated by Circuit. You can pay using a top-up card or with the MyUnite app, which you can download when you arrive. 

Prices:

• Washing: £3.90
• Drying: £1.90

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will be able to let you back into your room.

Reception telephone number: +44 (0)117 302 7421
Email: orchardheights@unitestudents.com

If on-site staff are unavailable, contact the Unite 24-hour emergency contact centre using the call point at reception, or by phoning 0300 303 1611.

If you have lost your key, go to reception with your ID to get a replacement. You will be charged £10 for a lost key card and £14 for a lost post box key, unless your keys were stolen and you can provide a crime reference number from the police.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, Orchard Heights, 31 Frogmore Street, Bristol, BS1 5NA.

All mail will be distributed to your postbox in reception, which you can open with a 3-digit code. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. You will need to bring ID.

All post received for students who are no longer living at Orchard Heights will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance must be logged using the MyUnite app. 

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category to tell us roughly what’s affected by the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

For more information, read the guide to getting something fixed on the Unite website.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

Communal areas

The Space is a large communal area off reception which has a pool table, table tennis table, cinema room with a TV and projector, and study spaces (no booking required). This is open 7 am to 11 pm (open later during revision/exam periods).

There is a second common room on the first floor at the top of stairs/lift (above reception) and has sofas, study desks, TV, table tennis, a pool table and vending machines. This is open 24/7.

Music room

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The Student Accommodation Code