What's in the room

• Bed with mattress
• Wardrobe
• Chest of drawers
• Bedside table
• Desk
• Desk chair
• Lamp
• Shelves
• Mirror
• Iron and ironing board
• Whiteboard or pinboard
• TV and remote control
• Hair dryer
• Cuddle chair (where applicable)
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Oven
• Hob
• Combi micorwave oven
• Kettle
• Toaster
• Rice cooker
• Blender
• Cupboard and storage
• Fridge-freezer
• Knife block
• Plates and bowls
• Cutlery
• Dustpan and brush
• Wine cooler
• Dining table and chairs
• Sofa
• TV and remove control
• Tea towls
• Sink
• Chopping board
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Wash hand basin
• Toilet roll holder and brush
• Towle rail
• Towel hook
• Mirror
• Bin.

Find out what you should bring with you and items that are not permitted.

Access to the building

A key card provides access to this residence.

Bike storage

Bike storage is located in the basement, access from rear of building down slope into car parking under building. You will need to register at reception to gain access. Bicycles are left in the bike store at the owner's risk and Study Inn do not accept liability for any accidents, damage or loss incurred.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Kitchen: two to three times a week depending on flat size
• Bedrooms and en suite: Weekly rota, where week one will consist of a full room clean with fresh towels and linen change, and week two will involve a towel change.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Emergency and out of hours contacts for Marlborough House 

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Marlborough House

The assembly point for Marlborough House is on Marlborough Street.

Fire alarm testing

Fire alarms will be tested every Tuesday at 2:15 pm.

First aid

First aid boxes are located at the East Village Student Support Centre at Senate House and at reception in Marlborough House.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

When you first arrive at your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

Issues connecting

Contact Glide on 0333 123 0198 / 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry

Prices:

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will be able to let you back into your room. You will need to show them your photo ID.

If you have lost your key, go to reception with your photo ID to get a replacement, for which you will be charged for a replacement key.

Reception phone number: +44 (0)117 428 3302
Email: admin@studyinn.com

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, Marlborough House, Marlborough Street, Bristol, BS1 3NX.

Letters will be delivered to your door within 48 hours of receipt. Parcels will be stored in reception; you will receive a parcel slip to your door to let you know that it is ready for collection. Parcels should be collected from reception between 8 am and 9 pm. You will need to show your parcel slip and ID.

For post that needs a signature, please ensure that any delivery instructions state that Study Inn staff can sign for the delivery on your behalf.

We may refuse delivery of a parcel that is too large or heavy, damaged, appears to have been opened or if it contains a prohibited item.

All post received for students who are no longer living at Marlborough House will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be reported to your residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You can raise a ticket via the Study Inn app, call the 24-hour number, speak to a member of staff or visit reception.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

The common room is located in the basement of the building. It has seating, study rooms, cinema room, gym, TV lounge, table tennis and a pool table.

The common room can be accessed through Reception and is open from 6 am to midnight.

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The Student Accommodation Code