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New study will assess the use of live video consultations during 999 calls to aid emergency dispatch decisions 11 July 2025 The Welsh Ambulance Service is leading on a study into the use of live video consultations to help decision making when deploying critical care teams in response to 999 calls. The project is a collaboration between clinicians and researchers across the Welsh Ambulance Service, West Midlands Ambulance Service, University of Warwick, University of Bristol, Imperial College, Aberystwyth University, the Emergency Medical Retrieval and Transfer Service, and the Wales Air Ambulance Charity. 
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