What to do if someone else's account has been compromised

A compromised account is one in which somebody has the password who shouldn’t. 

If you received spam from a member of the University

There are two reasons why you might receive spam from another member of the University:

  1. Their account has been compromised. If the suspicious email was sent from a genuine University of Bristol address, please report this to IT Service Desk and forwad the original email.
  2. Someone is pretending to be this person (“spoofing”). If the email address does not match the name or the domain of the claimed sender, e.g. domain is not bristol.ac.uk, then report email as Junk or Phishing via your inbox. This won’t affect the legitimate user’s email.

For more information see: How to tell if an email is malicious or genuine