How to tell if an email is malicious or genuine

Identifying malicious and spamming emails

As malicious and spamming emails become more and more convincing, it becomes harder to distinguish them from other emails. However if you receive any email asking you to login or requesting personal information, you should conduct the following checks (if you are on a smartphone, wait until you can check the email on a computer before continuing).

If in any doubt on any matter, please report it to the IT Service Desk

 

What to do if you see a spam or phishing email

Use the Outlook 'Junk' option. As Outlook 'learns' this it will apply the rule across the University, helping to prevent similar messages getting through. (Please only use the Outlook 'Junk' and 'Phishing' options for emails that are genuine spam.)

 

What to do if you opened a malicious attachment and your computer has a virus 

 

What to do if your university credentials (usrname and password) have been compromised

 

If you have provided banking or personal information: 

  • Contact your bank immediately if you think you've fallen victim to a scam, they will advise you on the next steps you need to take. Report it to Action Fraud - https://www.actionfraud.police.uk/ 

  • Examples of current scamming frauds  -https://www.gov.uk/government/publications/phishing-and-bogus-emails-hm-revenue-and-customs-examples 

What to do for ongoing protection