Systems Thinking for Service Organisations

27 January 2011, 5.30 PM - 27 January 2011, 5.30 PM

Pugsley Lecture Theatre, Queens Building, University Walk. Wine and nibbles to follow.

Professor John Seddon is credited with translating the Toyota Production System (TPS) for service organisations.  In this talk he argues the TPS has wrongly been promulgated as 'lean tools', insisting the TPS was developed through understanding and managing the organisation as a system. John will show how to study service systems in order to get knowledge as the prerequisite for effective, significant and sustainable change. Full Abstract

Professor John Seddon is visiting professor at Cardiff, Derby and Hull Universities and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale.  John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. John is the author of "Freedom from Command and Control" and "Systems Thinking in the Public Sector", both available from

N.B. John Seddon's lecture will take place directly before the Tony Juniper lecture taking place the same evening at 7:00pm (visit the Events page for further details).


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