What's in the room

• Bed and mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Chest of drawers
• Mirror
• Bin
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Cooker
• Oven
• Fridge-freezer
• Sink
• Microwave
• Toaster
• Kettle
• Dining table and chairs
• Storage and cupboards
• General waste and recycling bins.

Bathroom

• Showers
• Toilets
• Wash hand basins
• Mirror
• Toilet brush and holder
• Bins.

Find out what you should bring with you and items that are not permitted.

Access to the building

Access to the building is via a key which unlocks main door and bedroom door.

Bike storage

There is bike storage shed for bicycles in the rear garden at Redland Road. You can access the bike storage using your room key.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike security and storage in University accommodation

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms - weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these areas clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located at the front of the building.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Redland Road

The assembly point for Redland Road is at the front of the house, on the opposite pavement.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First Aid boxes are located at the East Village Student Support Centre.

If you have an accident or near miss while in accommodation, report it to the East Village Student Support Centre. We need to know about it so that steps can be taken to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.  

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for your residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

Laundry facilites are within the shared kitchen. There is no charge for using the washing machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre at Clifton Hill House until further notice. You will need to provide identification.

Contact number: +44 (0)117 428 3301 (24 hours a day)

Email: resilife-west@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the East Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your room number/flat number, 121 Redland Road, Bristol, BS6 6QX.

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

Rent and tenancy dates

Your tenancy dates and total accommodation fee owed can be found in your tenancy agreement.

This can be found in the Accommodation Portal.

Request a repair

All repairs or maintenance requests must be logged via the Accommodation Portal. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

How to request a repair or maintenance

You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.

You will need to provide your building name, room number and details of the problem.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces

All residents can use the Common Room which has a TV and sofa. This is located on the ground floor next to room 3 and is open 24/7. Please ensure the communal areas are left in a clean and tidy condition.

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The Student Accommodation Code