What's in the room

• Bed with mattress
• Desk
• Desk chair
• Wardrobe
• Chest of drawers 
• Lamp
• Mirror
• Curtains/blinds.

Ensuite rooms also contain:

• Shower
• Toilet
• Wash basin
• Towel rail.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen

• Kettle
• Toaster
• Microwave
• Fridge-freezer
• Oven
• Hobs
• Cupboard and storage spaces
• Dining table and chairs.

Bathrooms

• Showers
• Toilets
• Toilet brush and holder
• Washbasins
• Towel rail
• Mirror.

Find out what you should bring with you and items that are not permitted.

Access to the building

You can access the main building and blocks with a pin code. Flats and bedrooms are accessed with a key.

Bike storage

Durdham has three secure bike sheds which are located near A,B and C blocks. You can access the bike sheds with your room key.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Halls and stairways: weekly
• Kitchens: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located in the bin store, in the Durdham Hall car park.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Durdham Hall

The assembly point for Durdham Hall is the parking area next to the tennis courts.

Fire alarm testing

Fire alarms will be tested every Thursday at 2:30 pm. You do not need to evacuate during a fire alarm test.

First aid

First aid boxes are located at the North Village Student Support Centre.

You should report an accident or near miss to the North Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for your residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

The launderette is at the bottom of D Block.

The machines are operated by the Washstation App. Full instructions are shown above the machines.

Prices

• Washing: £2.30
• Drying: £0.80

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the North Village Student Support Centre who will let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428330 (24 hours a day)

Email: resilife-north@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the North Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Durdham Hall, Hollybush Lane, Bristol, BS9 1UB.

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, North Residential Village Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and for identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

If you request a repair, we will deem that notice has been given for staff or contractors to access your room or residence. Maintenance staff will always carry identification and you should ask to see it.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

Communal areas

Durdham Hall has a common room. This is located on the ground floor of A block main building. It has a pool table, table football, table tennis, darts and a games console with games and board games. There is also an HD projector, a TV and a performance area with stage lighting.

Study room

Durdham also has a quiet study room and a computer room. There are two print release printers, one in the Kemble room and one in the computer room. The computer room is located on the first floor of D block. The study room is located on the ground floor of A block main building.

Music facilities

The music practice room is next to the social space with a piano. The music practice room is on the ground floor of A block main building.

Sports facilities

Near the Hall entrance, there are sports facilities which include an outdoor gym, tennis, and squash courts. These are available to all North Village residents. To book these facilities or to borrow any equipment, please contact the North Village Student Support Centre. You will need to leave your UCard as a deposit.

Outdoor facilities

Durdham has an outside terrace with seating and a BBQ area.

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The Student Accommodation Code