What's in the room

• Bed with mattress
• Bedside table
• Underbed storage
• Wardrobe
• Desk
• Desk chair
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal area

Kitchen

• Oven
• Cooking hob
• Fridge freezer
• Sink
• Kettle
• Toaster
• Iron and ironing board
• Breakfast bar and chairs
• Stools
• Noticeboard
• Vacuum cleaner
• Cupboards and storage space
• General waste and recyling bins.

Bathrooms

• Showers
• Toilets
• Wash hand basins
• Towel rail
• Mirror
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted. 

Access to the building

Access to the building is with a key card.

Bike storage

The bike store is located on the first floor behind Reception and can be accessed through the courtyard gate and courtyard entrance.

You need to register your bike at Reception before you get access to the bike storage. Once completed, bike storage access will be added to your key card.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike security and storage in University accommodation.

Catering options

This residence is self-catered, but food and drink packages are available to purchase. 

Cleaning, recycling and rubbish

Students are expected to keep the accommodation in a clean and habitable condition. This includes the communal areas. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Kitchens will be cleaned every two weeks.

Cleaners do not do your washing up or empty your bins.

Find out more about your cleaning and recycling responsibilities in University accommodation. 

Recycling bins

At the bottom of the building.

Emergency and out of hours contacts for Chantry Court

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point

The assembly point for Chantry Court is College Green.

Fire alarm testing

Fire alarms will be tested every Tuesday at 11 am.  You do not need to evacuate during a fire alarm test.

First aid

First aid boxes are located in the East Village Student Support Centre.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

How to connect to the internet

When you first arrive at your accommodation:

1. Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
2. Open your preferred web browser. If your browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you.
3. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.

You will automatically opt into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Check your settings to find out more information on your connections.

Issues connecting to the internet

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure.

If you have any issues connecting, contact Glide on 0333 123 0198 or 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

The laundry facilities are located next to the common room on the ground floor. 

You can pay by using a top-up card or via the Circuit app.  

Prices:

Washing: £3.90
Drying: £1.90

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infection

Lost keys or locked out

If you are locked out, speak to a member of staff at reception and they can grant you access once you have provided photo ID. You can also report it via the MyUnite app.

If you have lost your key, you can get a replacement at reception. There will be a fee to pay.

Reception telephone number: +44 (0)117 925 3978
Email: Chantry@unitestudents.coma.

Lost property

Lost property will be kept in the room next to reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

There is no car parking available at New Bridewell.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect mail

The postal address is: Your name, Chantry Court, Denmark Street, Bristol, BS1 5DH.

All mail will be distributed to the letterbox for your flat. You will be given a personal code with which to unlock your letterbox. If you do not know the code, ask reception. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. You will need ID.

All post received for students who are no longer living at Chantry Court will be destroyed.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the Pay your fees page.

Request a repair

Request a repair using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category to tell us roughly what’s affected by the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website

Social spaces

The common room is located on the ground floor and can be accessed directly through the entrance on Denmark Street or through the building with a key card. This is open 24/7.

It has a vending machine, table tennis, football table, a study area with tables and chairs, a television with an x-box and a television near a study area for people to present things on.

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The Student Accommodation Code