What's in the room

En suite bedroom

• Bed with mattress
• Underbed storage
• Bedside table
• Desk
• Desk chair
• Chest of drawers
• Wardrobe
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen

• Oven
• Kettle
• Toaster
• Microwave
• Vacuum
• Iron and ironing board
• Sofa
• Coffee table
• Sink
• General waste and recycling bins.

Bathrooms

• Shower
• Toilet
• Sink with taps
• Mirror
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

A key card provides access to this residence.

Bike storage

Bike storage is located in A block. You will need to request key access from reception or by phoning +44 (0)117 302 7000.  

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to the above and to staff availability, cleaning is carried out according to the following schedule.

• Halls and stairways: weekly
• Bathrooms, showers and toilets: daily
• Kitchens in self-catered flats: fortnightly
• Bathrooms, showers and toilets in self-catered flats: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Emergency and out of hours contacts for Campbell House

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Campbell House

The assembly point for Campbell House is St. James' Park (behind the bus station).

Fire alarm testing

The fire alarm is tested weekly on a Tuesday at 2:15 pm.

First aid

First aid boxes are located at the East Village Student Support Centre.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

How to connect to the internet

When you first arrive at your accommodation:

1. Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
2. Open your preferred web browser. If your browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you.
3. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.

You will automatically opt into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Check your settings to find out more information on your connections.

Issues connecting to the internet

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure.

If you have any issues connecting, contact Glide on 0333 123 0198 or 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

The laundry facilities are located in B block. The washing machines are operated by Circuit. You can pay for washing facilities using a top-up card or the Circuit App.

Prices

• Wash: £3.90
• Dry: £1.90

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you lose your key fob or get locked out, contact reception. 

Staff will be at the reception desk 24/7. Lockouts and replacement keys can be dealt with immediately.

Campbell reception telephone number: +44 (0)117 302 7000
Email: campbellhouse@unitestudents.com.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

The postal address is:

Your name, Room/flat number, Campbell House, Whitson Street, Bristol, BS1 2LX.

All post will be distributed to mailboxes located in the reception area of the building.

Recorded mail: a signature is required

Larger parcels or post that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. ID will be required.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

Request a repair using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category that best matches the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website.

Damage

If you break or damage something in your residence you need to report it.

If you don't tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Social spaces and facilities

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The Student Accommodation Code