What's in the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Bedside table
• Wardrobe
• Mirror
• Shelves
• Curtains/blinds
• Coat hook.

Ensuite rooms also contain:

• Noticeboard
• Book shelf
• Shower room.

What's in the communal areas

Kitchen

• Oven
• Hob
• Microwave
• Fridge-freezer
• Dining table and chairs
• Toaster
• Kettle
• Cupboard and storage
• Vacuum cleaner
• General waste and recycling bins.

Bathrooms

• Shower
• Toilet
• Toilet brush and holder
• Towel rail
• Mirror
• Bin.

Find out what you should bring with you and items that are not permitted.  

Access to the building

Flats and bedrooms are accessed with a key.

Bike storage

Bike storage available for residents to use which is located next to the main building. You can access the bike storage using your UCard.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Kitchens and communal area: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean. Rooms are inspected once per term.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

By the car park across from the main building.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at University Hall

The assembly point for University Hall is the car park at the back of the residence, near to Badock Hall.

Fire alarm testing

Fire alarms will be tested every Tuesday at 3 pm. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately.

First aid

First aid boxes are located at the North Village Student Support Centre.

You should report an accident or near miss to the North Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for your residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

The launderette situated in the main building on the lower ground floor, and is open daily from 8 am to 10 pm.

On arrival you will be given a card to operate the machines. You will need this card to create an online account and add credit. Full instructions are shown above the machines.

Prices:

• Washing £2.70
• Drying £1.50

Machines operated by Wash Station App.

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the North Village Student Support Centre who will let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428330 (24 hours a day)

Email: resilife-north@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

If you lose your keys three times, your lock will be considered insecure and will need to be replaced completely. You will be charged up to £200 to cover the cost of replacing the lock.

Lost property

Lost property will be kept in the North Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, University Hall, Parrys Lane, Bristol, BS9 1AR

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

For items that require a signature on delivery, use the Student Support Centre address:

Your name, North Residential Village Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and to use as identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

If you request a repair, we will deem that notice has been given for staff or contractors to access your room or residence. Maintenance staff will always carry identification and you should ask to see it.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

University Hall has 3 social spaces plus a computer room and a small music room. The access code to these spaces can be obtained from in house staff and the North Village Support Centre.

Club 1909 contains a pool table, television and an outside terrace for events such as barbecues. Students can access the area in the day time if they wish to relax.

For quiter space, residents can used the Paley Room for pool and piano.

The living room is on the ground floor of the main building. It contain tables, chairs, sofas and chairs.

Opening hours are 7.30 am to 10.30 pm.

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The Student Accommodation Code