What's in the room

• Bed with mattress
• Bedside table
• Chest of drawers
• Wardrobe
• Desk
• Desk chair
• Mirror
• Curtains/blinds
• Washbasin (where applicable).

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Shared pantries in catered accommodation

• Fridge
• Sink and draining board
• Toaster
• Kettle
• Microwave
• Storage and cupboards
• General waste and recycling bins.

Share kitchens in self-catered accommodation

• Oven
• Cooking hob
• Fridge freezer
• Iron and ironing board
• Dining table and chairs
• Kettle
• Sink
• Toaster
• Stools
• Noticeboard
• Vacuum cleaner
• Cupboards and storage space
• General waste and recycling bins.

Find out what you should bring with you and items that are not permitted.

Access to the building

Churchill Quad bedrooms are accessed with a key.

To access MPQR and Holmes, you'll need a code for the block/building and a key for your bedroom.

Bike storage

A large bike shed is located to the left of the main entrance driveway. This can be accessed by anyone with a UCard.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

Students living in catered or self-catered rooms have the option of purchasing additional food and drink packages. Learn more about the packages available on the kitchens, catering and meals page.

Dining at Churchill Hall

The dining hall is located in the main building. You will need to bring your Source meal card to the dining hall and scan it at the till.

Visit the kitchens, catering and meals page to find out more about meals in catered accommodation, including:

• what to do if you lose your Source card
• how to order a meal in advance
• how to report dietary requirements and allergies.

Mealtimes

Monday to Friday (during term time)

Breakfast: 7:30 am to 9:30 am
Evening meal: 5:30 pm to 7:30 pm

Saturday and Sunday (during term time)

Breakfast: 8 am to 11 am (continental is available from 8 am to 9 am and cooked breakfast from 9 am to 11 am)
Lunch: 12 midday to 1:30 pm

A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Halls and stairways: weekly
• Kitchens/pantries: daily
• Bathrooms/showers/toilets: daily
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Churchill Hall

The assembly points for Churchill Hall is at the main car park and at the far end of the Quad garden. There are signs in both locations.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First aid boxes are located at the North Village Student Support Centre.

You should report an accident or near miss to the North Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

The laundry can be accessed using the metal staircase at the back of the main building near the Hexagon.

On arrival, you will need to download the Wash Station App to operate the machines. Full instructions are shown above the machines.

Prices:

• Washing: £2.30
• Drying: £0.80

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the North Village Student Support Centre who will let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428330 (24 hours a day)

Email: resilife-north@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the North Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Churchill Hall, Stoke Park Road, Bristol, BS9 1JQ.

You should collect these items from the post room or pigeon holes for your residence. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, North Residential Village Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and for identification.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

If you request a repair, we will deem that notice has been given for staff or contractors to access your room or residence. Maintenance staff will always carry identification and you should ask to see it.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

Library and study areas

The computer room is open 24/7 and contains a projector and a flipchart/whiteboard with pens. This can be booked for two-hour study group sessions via the North Village Student Support Centre.

The library is open Monday to Sunday, 9 am - 11 pm.

Music facilities

The music room contains a piano, drum kit and seating to play other instruments. It is open Monday to Friday, 9 am to 7 pm and free to use for up to one hour at a time.

You will need to request a key from the Student Support Centre. Use of the room is offered on a first-served basis. Students studying music are expected to use departmental resources should they need scheduled practice times.

Communal areas

The Hexagon room is open Monday to Sunday, 9 am to 11 pm. The room has sofas, a TV, pool table and foosball table. The Hexagon can be booked for free from 6 pm to 11 pm for private parties of up to 40 people. You can make a booking through the Student Support Centre.

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The Student Accommodation Code