What's in the room

• Bed with a mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Bedside table
• Mirror
• Bin
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen

• Oven
• Hob
• Fridge freezer
• Microwave
• Kettle
• Toaster
• Dining table and chairs
• Sofa
• Cupboard and storage
• General waste and recycling bins.

Bathroom

• Shower
• Toilet
• Toilet brush and holder
• Wash hand basin
• Towel rail
• Mirror
• Bin.

Find out what you should bring with you and items that are not permitted.  

Access to the building

You can access the main building and bedrooms with a key fob.

Bike storage

There are two bike storage areas, each is accessible from the courtyard. Bicycles are left in the bike store at the owner's risk and FRESH do not accept liability for any accidents, damage or loss incurred.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flat kitchens will be cleaned once a week by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bin locations

On the ground floor of each block.

Emergency and out of hours contacts for New Bridewell 

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at New Bridewell

The assembly point for New Bridewell is on the corner of Nelson Street, opposite the main entrance gates.

Fire alarm testing

Fire alarms will be tested every Monday at 11 am. You do not need to evacuate during a fire alarm test.

First aid

First Aid boxes are located at the East Village Student Support Centre at Senate House and in the Management Office in New Bridewell.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

When you first arrive at your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

Issues connecting

Contact Glide on 0333 123 0198 / 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry

Washing facilities are located on the ground floor next to the main office. Machines are operated by Circuit. You can pay for washing facilities using either a top-up card or the Circuit App.

Prices:

• Washing: £3.40
• Drying: £1.90

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact reception and a member of the residence staff will be able to let you back into your room. You will need to show them your photo ID.

If you have lost your key, go to reception with your ID to get a replacement. Charges for new keys may occur.

Reception telephone number: +44 (0)117 992 7640
Email: newbridewell@thisisfresh.com

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

There is no car parking available at New Bridewell.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, New Bridewell, Nelson Street, Bristol, BS1 2BA.

Letters will be delivered to your letterbox. Parcels and mail that require a signature or items delivered by a courier will be delivered to you directly if you are at home. The courier will use the intercom for your flat.

If you are not at home, the Fresh accommodation team will accept and sign for deliveries, which will be stored in the post room.

These will be recorded on a shared Google document called the post log; you can find the QR code for the post log on noticeboards in each block or reception.

Bring ID to reception to collect your parcel. The Fresh accommodation team will then mark it as collected on the post log.

You can collect post between 10 am - 12 noon and from 5 pm onwards.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the Pay your fees page.

Request a repair

All repairs or maintenance requests must be reported to your residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You can request a repair or maintenance issue via the Fresh student portal app or by informing a member of staff at Reception.

If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Damage

If you break or damage something in your residence, you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

There are two social spaces: one study room area located on the ground floor beside the management office and one common area located on the ground floor. They are both open 24/7.

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The Student Accommodation Code